opening chat to the right department

Last post 10-23-2009, 12:24 PM by cutechat. 1 replies.
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  •  10-08-2009, 4:29 PM 56242

    opening chat to the right department

    Is there any way to open chat (like thru a parameter) to have them go to the right department. Also is there a parameter to open chat with the user name pre provided. which of course could answer the first question.
  •  10-23-2009, 12:24 PM 56647 in reply to 56242

    Re: opening chat to the right department

    Tim Harper,
     
    You can implement this request by this way :
     
    Open the SupportClient.aspx , you can find :
     
    <select id="input_department" style="width:220px;">
                <%foreach(string department in ChatWebUtility.GetDepartments())%>
                <%{%>
                <option value="<%=Server.HtmlEncode(department)%>" selected><%=Server.HtmlEncode(department)%></option>
                <%}%>
               </select>
     
    You can modify the list by your code , to limit the items to the departments as your want.
     
    (for example , you can save the value to cookie before the user click the button , and pass the cookie to that list)
     
    Regards,
    Terry
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