Hello.

I'm having a slight issue with CuteChat. It is embedded into a page and whenever the page is loaded it automatically focuses on the text input box of the cutechat box. I really have to fix this so that it doesnt focus. When the page loads it needs to stay at the top of the page and not automatically scroll down. 

I hope somebody has an answer to this. We have tried overriding the javascript function to do a focus up the top of the page but that wont work. I have commented out basically every focus within the '/cutesoft_Client' folder to try and narrow down where the setting is with no luck.

Basically I have no idea what I'm doing or how to fix it so PLEASE help.

Let me know if I need to provide any more info.

emilyw,

 

Please open CuteSoft_Client\CuteChat\Xml\ChatUI.xml and remove the following code:

                                    

                                    if(Html_IsWinIE)
                                     {
                                               try{this._box.focus();}catch(x)
                                               {
                                                        this._focustimerid=setTimeout(this.FocusMe,100);
                                               }

                                     }
                                     else
                                     {
                                               this._box.blur();
                                               var ctrl=this;
                                               setTimeout(function(){
                                                        if(ctrl._box)
                                                        {
                                                                 ctrl._box.focus();
                                                        }
                                               },100);
                                     }