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Cutechat 4 (Integration) - not loading in IE7

Last post 03-19-2010, 7:02 AM by sclode. 4 replies.


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02-04-2008, 5:52 PM 36780

kangaroo
Joined on 11-28-2007
Posts 10

Cutechat 4 (Integration) - not loading in IE7

Reply Quote

Hi,

I have a very odd one here.

All good in every other browser, except IE 7.0.5730.11

The page loads the 'font and controls area', but then hangs ... apparently waiting for some response from the server. There is no message window and no 'users' window.

This page demonstrates the issue: http://arthaus.cobaltmedia.com.au/login_user.asp

Please help !

02-08-2008, 1:58 AM 36876 in reply to 36780

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Cutechat 4 (Integration) - not loading in IE7

Reply Quote

kangaroo,

Please try installing the standalone version first on your site.

If it works, do the integration part.

If you have problems with it, debug the integration code.

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02-11-2008, 7:41 AM 36936 in reply to 36876

kangaroo
Joined on 11-28-2007
Posts 10

Re: Cutechat 4 (Integration) - not loading in IE7 - protoutil.js was the culprit

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I have found the offending line of code, in the scripts/protoutil.js file provided.

Line 8 calls for the soundcontroller.swf

It should read like this:

//* scripts/protoutil.js *//

8 var url=__cc_urlbase + "soundcontroller.swf";

Because IE7 doesn't fire the onload event if parts of the page are not available - such as a 404 error for the above.

This has only come to light because I moved the chat installation to a different folder than 'default' ... which *should* have been alright to do but turns out it wasn't.

I hardly expected to have to debug a low level script include just to get the chat interface to be visible in IE7!

So - I'm left with the disconnect/reconnect issue I raised some time ago. Your assistance with that would still be very much appreciated !

02-11-2008, 8:02 AM 36937 in reply to 36936

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Cutechat 4 (Integration) - not loading in IE7 - protoutil.js was the culprit

Reply Quote

I don't think that's the problem.

I am using IE 7.0 too.

Please check this online chat demo:

http://chatsample.cutesoft.net/Chat.aspx

03-19-2010, 7:02 AM 59513 in reply to 36780

sclode
Joined on 03-19-2010
Posts 1

Re: Cutechat 4 (Integration) - not loading in IE7

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Hello, I don't think this is a browser version issue as it happened to me with IE6 and IE8. I used fiddler to debug the problem and its because IE hangs when it hits a 404 error (Note - only under certain mysterious configurations - probably connected to the add-ons or toolbars being used - search google for more details). The 404 error is my case was for soundcontroller.swf. The fix to protoutil.js mentioned here worked for me. I also had to add an extra sound-config.xml to my root directory but that might not be the case for everyone.

Anyway, once i fixed all the 404 errors, the chat room now works fine in all versions of IE.