Support forums - Evaluating Live support questions

Support forums » Products » Cute Live Support » Re: Evaluating Live support questions

Evaluating Live support questions

Last post 12-23-2010, 4:00 PM by Adam. 4 replies.


	Sort Posts: Previous Next

10-15-2010, 6:13 AM 64440

AndyFel
Joined on 09-20-2006
Posts 275

Evaluating Live support questions

Reply Quote

We are evaluating Live support and have a few questions.

1. Does the live support need to be installed on each website we want to provide support on? Or can we install in one place and link all to this one place? We would prefer this option, as its less overhead and we run some non .NET sites.

2. How can we change the operator being shown so that its not the same as the username?

3. Is there a way of hiding the passwords in admin? Can we encrypt the passwords in the DB?

Thanks

10-15-2010, 12:31 PM 64447 in reply to 64440

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Evaluating Live support questions

Reply Quote

AndyFel,

You can install Cute Live Support on one web site and link all to this site.

We call this setup as cross domain solution.

If the target web page is in another domain, you need to use the following cross-domain tags instead:

Chat Button:

Monitor:

>>2. How can we change the operator being shown so that its not the same as the username?

The username of web visitor is a temp username. So it could be same with operator. But the live support still works because they are not the same users.

>>3. Is there a way of hiding the passwords in admin? Can we encrypt the passwords in the DB?

Yes, you can modify the livesupportweb project to achieve this.

This sample project comes with full source code.

asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx

10-18-2010, 8:07 AM 64470 in reply to 64447

AndyFel
Joined on 09-20-2006
Posts 275

Re: Evaluating Live support questions

Reply Quote

Ref licencing and using the cross domain solution. What sort of licence would we require?

Will a single domain licence be valid, we will only be installing the live support in one place.

thanks

10-18-2010, 10:55 AM 64476 in reply to 64470

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Evaluating Live support questions

Reply Quote

>>Will a single domain licence be valid, we will only be installing the live support in one place.

Yes.

12-23-2010, 4:00 PM 65512 in reply to 64476

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Evaluating Live support questions

Reply Quote