The uploader worked correctly in Safari 5.0.1 but after updating to Safari 5.0.2, it no longer uploads files. The progress indicator will stay at 0% indefinately and sometimes locks the entire browser up. I tried the below demos on your site and they show the problem as well.

 

 

is this is a known issue? When can I expect a resolution?

 

Thanks,

hi OG1,

 

I just upgrade safari to 5.02(7533.185), and all works fine on the demo.

 

I tested with silverlight 4.0 and flash 10.

 

Maybe you can try update the plugins and test on http://ajaxuploader.com/demo/fulltest.aspx

 

Regards,

 

ken

The problem seems to be somewhat intermittent with smaller files. With larger files however (>200MB), it freezes almost every time. I cannot do your "fulltest.aspx" test because the max upload size is 10MB. Can you try this on your end with a bigger file? I am sure you will see the problem then.

 

Thanks,

Hi,

 

Can you test this url again ?

 

 

In the top-right , there's a trace box , you can get more informat from it.

 

Regards,
Terry

Sorry for the delay. We have tried several things, including updating to the latest dll's you have available. On some of our test Mac's, the uploader will actually get through the upload process, but the browser window is frozen during the upload, and remains frozen once the upload is complete. This happens on your test site as well (http://ajaxuploader.com/demo/Large-File-Upload.aspx?UploaderDebug=1). We tried to capture the debug window, but we can't get all of the debug messages there because the window is frozen, so we cannot copy the text. Even a screenshot is not possible because we cannot make the debug window larger to capture all of the messages.

 

Is there a way to make the debug window sizeable so we can capture a screenshot of the window when it freezes and that that to you?

 

Thanks,

Hi,

 

Can you post the screen shot ?

 

We do not need full of the debug information.

 

Any will be much helpful.

 

Regards,
Terry

 

I took a video of the screen during the upload so you can see all the debug messages. The video is 50MB. Do you have an FTP or somewhere you would like me to upload the video?

 

Thanks,

Dear OG1,

 

You can upload this video to http://vimeo.com. After done, please post its url here.

 

Thank you for your business

[email protected]

The video is posted at the below URL. Notice the browser is unresponsive during the upload, and is completely frozen after.

 

Thanks,

 

OG1,

 

Thanks for your video. Now we have some thought.

 

The PC installed silverlight 2.0 , the silverlight file browsing dialog is the 'modal' mode, which prevent user click other UI of the browser.

 

(To confirm it, please try this : Maybe the UI will be blocked even you click the 'Cancel' button on the file browsing dialog.)

 

 

So I think that is a silverlight bug.  We are trying reproduce this issue. (Now we get silverlight 4.0 works fine)

 

 

Currently you can do one of these option to get avoid that issue :

 

A - use uploader.UploadType=Flash or uploader.SetAdvancedOption(UploaderAdvancedOption.NoSilverlight, ''true'') to prevent silverlight mode.

 

B - add UploadType=Flash to url , like this http://ajaxuploader.com/demo/Large-File-Upload.aspx?UploadType=Flash

 

C - ask the users upgrade the silverlight version to 4.0

 

 

We will continue this issue, and find better solution.

 

Regards,
Terry

 

 

 

 

 

Updating that computer to Silverlight 4 has solved the problem. I will also use the 'UploaderAdvancedOption.NoSilverlight' option in the meantime to prevent this from affecting users with Silverlight 2. Please post back if you find another way to handle this issue.

 

Thanks,