File size (undefined B) is too large

Last post 06-04-2011, 3:29 PM by frJericho. 7 replies.
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  •  05-31-2011, 2:43 PM 67749

    File size (undefined B) is too large

    Some users have been complaining about not being able to upload some of their images. They get the following error message: 
     
    Not all users are reporting this problem, only a few.
     
    We recently switched the uploader to the "IFrame" method and I was wondering if this problem is linked to the fact that we are nolonger using the Flash uploader? This is how we switched the uploader:
     
    <ce:uploader id="InputFile" runat="server" UploadType="IFrame"></ce:uploader>
    
     
    Notice the error message says the size of the current image is "undefined". What does that mean?
  •  05-31-2011, 8:38 PM 67752 in reply to 67749

    Re: File size (undefined B) is too large

    Hi frJericho ,
     
    Try this way
     
    1.  Open file "\CuteSoft_Client\CuteEditor\Configuration\Security\Default.config".
     
    2.  Find section below
     
    <security name="MaxImageSize">150</security>
     
    3. Change it to a large value
     
    <security name="MaxImageSize">1500</security>
     
     
    Regards,
     
    ken
  •  06-01-2011, 11:56 AM 67764 in reply to 67752

    Re: File size (undefined B) is too large

    Ken,
     
    the issue is not that MaxSize is too small. The problem is that CuteEditor thinks the size of the file is "undefined". Also, look at the sample image I have attached to my post and you'll see the image is around 100kb, well below the 150kb maximum size.
  •  06-01-2011, 9:46 PM 67773 in reply to 67764

    Re: File size (undefined B) is too large

    Hi frJericho,
     
    Get issue "undefined B" because the user using IFrmae mode for upload and the file size larger than the size you set.
     
    Please try change the maximum size to a large value and upload your 100 kb image again. It should work.
     
    Regards,
     
    ken
  •  06-02-2011, 2:28 AM 67776 in reply to 67749

    Re: File size (undefined B) is too large

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  •  06-02-2011, 4:42 PM 67785 in reply to 67773

    Re: File size (undefined B) is too large

    Why would a 100kb image be too large if the MaxSize is 150kb?
  •  06-02-2011, 8:36 PM 67788 in reply to 67785

    Re: File size (undefined B) is too large

    Hi frJericho,
     
    Can you send the test image(the 100kb image what you are testing) to [email protected]? I will check it and get back to you as soon as possible.
     
    Regards,
     
    Ken
  •  06-04-2011, 3:29 PM 67808 in reply to 67788

    Re: File size (undefined B) is too large

    I have already attached it to my original post.
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