Hye,

 

We are testing Cute live Support on Oracle Database.

 

When the column "COMMENTBY" for table "CUTECHAT4_SUPPORTFEEDBACK" is null, Cute Live Support cannot start.

 

This message appears :

"Failed to connect to chat Service :

   ... The remote server returned an error: (500) Internal Server Error

..."

 

When we add some text in the "COMMENTBY" column, Cute Live Support starts.

 

This null column occurs when a client sends a feedback message when the support is offline.

Have we done something wrong when we set up the database or is this a true issue ?

 

If it is a true issue and without new version, we have to look for another chat tool.

 

 

Hi Ele,

 

Try to set a default value for the column 'COMMENTBY' of table 'CUTECHAT4_SUPPORTFEEDBACK', for example : 'Guest' 

 

Hope it helps.

 

Regards,

Jeff 

 

 

Hi Jeff,

 

Thank you for your response.

 

Sure we can set a default value, but we would like to have some code that can handle this null column.

 

We detected this problem quite easily :) but we have absolutely no garanty that this problem will not occur with another database table.

 

Is it planned to have a new version of Cute Live Support ?

 

Regards,

Ele.