My website is an web application where all users (Agencies) are authenticated using asp .net membership.

 

I only use the LiveSupport so that the users at the Agencies can request support from staff at our head office.

 

Currently, when users click the [Click to Live Support], they have to fill in the details, and from there they can chat.

 

I would like to have users be connect straight through to the LiveSupport operators without filling in details (which I know btw).

 

What is the best way to do this? BTW, I have been looking at the CuteChat/SupportClient.aspx file to see how this works so I could probably try to hack it, though I wanted to get your opinion first.

 

Thanks,

    

Pat.

 

 

 

Hi pjs75,

 

Question #1

 

1. Open file "\CuteSoft_Client\CuteChat\SupportClient.aspx" .

 

2. Add the code below to the bottom of the page above.

 

 

3. Now the page will set the requirement directly.

 

4. The only thing you need to set just input_name.value="ken";

 

you can use a default value like me. Or set it dynamically yourself.

 

 

 

 

regards,

 

ken

Thanks that all worked perfectly!

 

Pat.

Hi Ken

 

In the process of evaluating the product and have the following set-up requirements.

 

I have one instance of DNN installed with  3 Parent Portals;

 

We have operators that look after specific companies or a combination of them.

 

For example for unauthenticated users I do not want a visitor to have to specify a Category as I want operators dedicated for Company A to automatically que requests for Company A operators without specifying the Department in the drop down.

 

For example for authenticated users I do not want users to complete any form but just pickup their DNN user name and email etc. I also want only operators dedicated to Company A to que requests automaticaly for Company A only.

 

I have not looked at the sourcefiles just yet but would I be able to achieve this with your suggested solution to question 1 above?

 

Regards,

Joffies

Hi Joffies,

 

#1 

 

Add the code below to the bottom of page "CuteSoft_Client\CuteChat\SupportClient.aspx". Now the require window will always select the first department.

 

Use this simple logic, you can specify the department for the user.

 

 

 

 

#2

 

You can use the same way above to achieve it.

 

regards,

 

Ken

Hi Ken,

 

I have used your code as I am trying to achieve something very similar. 

 

    <script>
    window.onload=function()
    {
      var input_name=document.getElementById("input_name");
      //set the user name here
        input_name.value="ken";
        call_submit_form();  
    }
    
    </script> 

 

The script worked great but i need to do this dynamically, could you provide me with some code to achieve this?

 

 All the best

 

Mike 

 

Hi Mike,

 

You can get the authenticated user information in C# code or behind

 

For example,

1. in C# code

 public User user = YOUR OWN METHOD TO GET AUTHENTICATED USER

 

 

2. in .aspx page 

Hi Jeff,

 

Thank you for your reply . 

 

I  solved this by passing the variable in the URL 

 

All the best

 

 

Mike