Whenever i type a word in the chat box of the operator and then send it, on the client's chat box the message becomes like this format:

^4div style="font-family^2;font-size^2;color^2;"^5hello^4^7div^5

 

may i know what's wrong and what's the cause of this? :(

Badly needed.. 

 

Thanks and hope for your immediate response.

Hi thina,

 

Cause this issue because the operator version not match the server side livesuport version.

 

Two ways(only use one of them)

 

1. Download the latest version of operator and livesuport server site files both and deploy the server side livesupport again.

 

Latest version of livesupport downloads http://cutesoft.net/downloads/folders/21856/download.aspx

 

2. Open  file "LiveSupport.exe.config", you can find it under the operator install root.

 

Add the coce below into the <appSettings> section

 

<add key="UseOldEncode" value="True" /> 

 

Regards,

 

Ken