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Frequent disconnects

Last post 12-22-2011, 11:52 PM by Adam. 1 replies.


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12-21-2011, 2:59 PM 72393

mmartinx
Joined on 11-29-2011
Posts 2

Frequent disconnects

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Our sales department are reporting a lot of disconnects, which is problematic in itself. But also when they disconnect and come back on, they can't tell who they've invited to chat and who they haven't. Is there a way to increase the timeout delay, do any of you know what might be going on? Our network is generally quite stable.

12-22-2011, 11:52 PM 72413 in reply to 72393

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Frequent disconnects

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mmartinx,

I don't think increasing the timeout dalay will help for your situation.

Your issue could be an installation issue or configuration issue.

If your site online? If so, please send the URL of your site and FTP access to [email protected]. We will investigate this issue and get back to you.

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