Hi,

 

One of our clients has sent us this error message that appeared when they tried to use the live support system on our site.

 

A first dialog appeared with the message...

 

Error on event : USER, Operation aborted

at function _Sync_HandleSTCMessage(message)

{

   followed by the code block for this function.

}

 

When OK'ed, a second code block appeared with the message...

 

Event Handler : function SUI_HandleChatEvent(name,type,info1,info2)

{

   followed by the full code block for this event handler

}

 

They are using IE8 on an Win XP platform.

 

Does anyone have any idea what could be causing this error on their machine?

 

Thanks in advance.

Hi GStoneJHA,

 

Does it happens each time for this client? Can you show me the full steps to reproduce this issue on your site?

 

Can you send me a screenshot to show the full error?

 

By the way, can you reproduce this issue on your end?

 

 

Regards,

 

Ken 

Hi Ken,

 

Thanks for the reply.  I have sent you an email with the screenshots.

 

Thanks.

I have finally got to the bottom of this issue and reproduced the error.

 

On the site where this is happening, there is a login.  If the user does not log in to the site, the live support runs through http or non-secure page.  However, if they do log in, then the live support will run through secure (https) site.

 

We have set up the Operator's Picture URL to point to an image on the non-secure site.  But when live support runs through https, it tries to add the non secure image to the secure page.  IE8 warns the user about this and asks them if they want to display the non secure content.  If the user clicks 'Yes', the error occurs. 

 

I have fixed this on our setup by setting the operator's image URL to point to a secure URL so IE doesn't complain even if the live support page is non-secure.

 

Can I suggest that CuteSoft modifies the error output.  I personally don't want to spew out blocks of code to public clients.  So I have changed the error to be a lot more user friendly, if anything else kicks off an event handler error.

 

Hope this helps anyone who has encountered the same issue.

Hi GStoneJHA,

 

Thanks for the information. I will report it to the development team.

 

Regards,

 

Ken