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  • Disconnect

    Operators are getting disconnected - how do we diagnose NOCONNECTION errors? We're using Version 5 of Live Support. &nbsp; &nbsp; &nbsp; &nbsp; Edit: Seems to be related to the javascript that calls the button - the page doesn't load sometimes and when it does the operators are disconnected.
    Posted to Cute Live Support (Forum) by PatrickC on March 3, 2009
  • Re: Database problem

    I tried this with a different operator and get the same eror. &nbsp; When the operator joins the room they see: &nbsp; Connecting... The connection to the chat server is lost. &nbsp; I think this might be related to the fact that the identity specifications were not copied over to the new server (ID column increments).&nbsp; I don't see any ...
    Posted to Cute Live Support (Forum) by PatrickC on February 27, 2009
  • Database problem

    Migrated version 5 to a new SQL 2005 Server. Getting&nbsp;this error when&nbsp;an operator connects to a call. &nbsp; &nbsp;&nbsp;&nbsp;Connecting... &nbsp;&nbsp;&nbsp;You account has logged in from another place! &nbsp; Tables copied ...
    Posted to Cute Live Support (Forum) by PatrickC on February 27, 2009