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  • Re: Configuration possibilities and a small request

    Adam:Please note that I am here to help you. &nbsp; It seems as though we're both here to help each other. I have a receipt somewhere that would serve to reinforce this theory. &nbsp; Adam:You have the choice to use this version or not. Ok, so am I to respond with ''so now you tell me!'', or ''so you're confirming that it's a ...
    Posted to Cute Live Support (Forum) by phat_bastard on February 13, 2008
  • Re: Configuration possibilities and a small request

    So essentially v4.x should have been considered a release candidate? &nbsp; &lt;sarcasm&gt;I'm really glad I didn't waste a bunch of time porting over html changes to the v4.0 and v4.1 release candidates.&lt;/sarcasm&gt;
    Posted to Cute Live Support (Forum) by phat_bastard on February 13, 2008
  • Re: Customizing SupportClient HTML

    Adam: &nbsp; Login as admin, go to the control panel and click Live Support Configuration tab. &nbsp; Thanks, found that while looking for the other option relative to Departments. &nbsp; Adam:&nbsp; &gt;&gt;In the script Support-Image-Button.js.aspx, the string constant _liveHelpDialogFeature has never worked (even in v3) and should ...
    Posted to Cute Live Support (Forum) by phat_bastard on February 13, 2008
  • Re: Configuration possibilities and a small request

    Adam: Download the version 4.1. Login as admin, go to the control panel and click Live Support Configuration tab. Set Show users in queue by department to true &nbsp; Not seeing that option on any of the page here, using v4.1 that I downloaded yesterday. &nbsp; /ChatAdmin/Config.aspx and ...
    Posted to Cute Live Support (Forum) by phat_bastard on February 13, 2008
  • Customizing SupportClient HTML

    In the previous version of SupportClient.aspx, the header ''Welcome to Yoursite.com'' was static text but in the new version it's been replaced with a call to ChatWebUtility.SupportRoomTitle.&nbsp; This looks like new functionality that I might want to utilize, but where is this set within the application?&nbsp; Also, your help file ...
    Posted to Cute Live Support (Forum) by phat_bastard on February 13, 2008
  • Re: Configuration possibilities and a small request

    I have the same type of issue with the operator channel.&nbsp; With numerous operators (we have roughly 18) logged in there is the possibility for lots of traffic in this channel.&nbsp; We need the operators to be able to see what's said here, but not all of them want to see pop-ups for everything that happens in the operator channel. &nbsp; As ...
    Posted to Cute Live Support (Forum) by phat_bastard on February 13, 2008
  • Re: Upgrading from version 3 to 4

    Oh I will have further questions.&nbsp; Moving to new threads... &nbsp; Regarding the schema changes: Where are the canned messages stored? You've stated in other threads that all the v4 data is stored in tables prefixed by CuteChat4_..., but why are the users stored in a table named SampleUsers? Which if any of ...
    Posted to Cute Live Support (Forum) by phat_bastard on February 13, 2008
  • Re: Upgrading from version 3 to 4

    Wow, I'm glad I don't have any integration to port over.&nbsp; Nice of you to just change the db schema and not provide a tool to convert exiting users, canned messages, etc.&nbsp; Is anyone else a bit miffed about this?&nbsp; Isn't the point of paying for software to save the users and admins time?
    Posted to Cute Live Support (Forum) by phat_bastard on February 12, 2008
  • Re: No Popup Notifier

    It appears the machines in question had balloon tips turned of with TweakUI / Windows PowerToys.&nbsp; The fix was to edit the following key in the registry: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced\EnableBalloonTips Changing the value from 0 to 1 resolved our issue.
    Posted to Cute Live Support (Forum) by phat_bastard on June 1, 2007
  • No Popup Notifier

    On some of the PCs I'm running LiveOperator on, the user does not get a popup notifier from the systray icon.&nbsp; Is there an option somewhere to disable this, or ???
    Posted to Cute Live Support (Forum) by phat_bastard on May 31, 2007