Hi, I´m trying to install cutelivesupport in a dotnetnuke 4.5.3 portal.

 

My first question: Do I have to install first the CuteLiveSupport and then after NukeLiveSupport4? I suppose the answer is yes.

 

If so, when you say to modify the web.config (below), you mean the web.config in dotnetnuke or in CuteLiveSupport website?

 

Modify web.config file and Specify the CuteChat.DataDirectory

 <appSettings>
  ...
   <add key="CuteChat.DataDirectory" value="DesktopModules/CuteSoft_Client/CuteChat" />
  </appSettings>

 

Because the problem i´m facing is that even if I´m logged in as an operator the button in the website keeps offline.

 

thank you

>>My first question: Do I have to install first the CuteLiveSupport and then after NukeLiveSupport4? I suppose the answer is yes.

 

No, you only need to install NukeLiveSupport4. This project has been tightly integrated with DNN.

 

>>If so, when you say to modify the web.config (below), you mean the web.config in dotnetnuke or in CuteLiveSupport website?

 

Web.config of DNN. There is no Cute Live Support web site here.