1. Is it possible to have multiple "rooms" in Cute Live Support? If so, how? How will a web user connect to a particular chat room?

 

 

2. What is the purpose of Room Administration? What does it mean to create a Lobby? Where does the lobby show up and how can users log in?

 

Thanks.

chicago07,

Thanks for the quick answer.

 

Here's an example scenario I am trying to find a solution for... Please let me know if Live Support can do that and if so, how.

 

We have 4 operators with expertise in Windows Issues, 4 operators with expertise in Mac Issues and 4 operators with Microsoft Office Issues.

 

We want to automatically route live support requests to appropriate experts. So I was wondering if it would be possible to create separate rooms (or whatever you want to call it) for Windows Issues, Mac Issues and Microsoft Office Issues. I want these options to be available for the web users so that they can select what kind of issues they are having; and based on their selection, I want each live support request to be routed to an appropriate operator (or a group of them) but not all operators.

 

How can we implement a Live Support solution to address a problem of that nature. Thanks.

chicago07,

Tried that. It 1/2 solves the problem. Now:

>>And let your operators just accept live support requests to their own department.

 

Can this part be automated? Is there an option that lets operators to pick which departments they 'auto accept' requests for? It does have "Always accept my customers at first"... What does that do? What constitutes "my customers"?

 

Thanks!