I have a mostly Flash-based website. I need to be able to dynamically render links to start a new chat session based on "Agent Availability". Is there a way I can post a request to an .ASPX function that will return values needed to create a link to start a chat session? For Example:

 

// findStatus.aspx

 

public bool agentAvailable() {

   // Check to see if an operator is available

   if(operator.isOnline) {

      return true; 

   } else {

      return false;

   }

}

 

//createLink.aspx

public string createChatLink(bool agentOnline) {

   if(agentOnline) {

      return "BLOCKED SCRIPTstartChat();";

   } else {

      return "BLOCKED SCRIPTleaveMessage();";

   }

}

 

Basically, my flash movie would post form data to these external pages and I would render a button based on the outcome. I hope this makes sense. Also, I don't know if there are any Web Services made for Cute Support Chat that I could make service calls to? That would be prefered over my simple form-based method.

You can use the following method to detect the agent is online or not.

 

CuteChat.ChatWebUtility.HasReadyAgents()

 

For example, in the file CuteSoft_Client\CuteChat\Support-Image-Button.js.aspx:

 

function WriteLiveSupportButton()
{

 var ImageURL='<%= CuteChat.ChatWebUtility.HasReadyAgents()/*HasOnlineAgents()*/?URL_live_help_online_image:URL_live_help_offline_image %>';

 ImageURL= "<img title=\"support chat\" src=\""+ImageURL+"\" border=0>";

 // write the live support button to the page
 document.write('<a href=\"###\" onclick=\"OpenLiveSupport()\">'+ImageURL+'</a>');

}