Deciding which 'agent' gets the next 'client' in CuteLiveSupport.

  •  01-03-2007, 5:54 PM

    Deciding which 'agent' gets the next 'client' in CuteLiveSupport.

    I was just posed this question... how does the chat decide which 'agent' gets prompted when a 'client' wants to chat?  They are curious simply because commission is based upon successful sign-ups and they just wanted to make sure a fair system was in place.  Is it just a simple polling ala round-robbin or something a little more.  Any answers are welcome... TIA!
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