Cute Chat causing ASP error?

  •  02-27-2009, 9:43 AM

    Cute Chat causing ASP error?

    We have an error that occasionally takes down our website where we have to reset the application pool to revive it. It looks to me like this error comes from CuteChat because it is the only thing in the application pool utilizing session state plus the error comes from a timer which is another hint that it is CuteChat.  Please see the two error logs below and let me know your suggestions:

     

    Event Type:        Error

    Event Source:    .NET Runtime 2.0 Error Reporting

    Event Category:                None

    Event ID:              5000

    Date:                     2/19/2009

    Time:                     1:29:25 PM

    User:                     N/A

    Computer:          WEB01

    Description:

    EventType clr20r3, P1 w3wp.exe, P2 6.0.3790.1830, P3 42435be1, P4 system.web, P5 2.0.0.0, P6 45f8c4ae, P7 297c, P8 8d, P9 system.nullreferenceexception, P10 NIL.

     

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Data:

    0000: 63 00 6c 00 72 00 32 00   c.l.r.2.

    0008: 30 00 72 00 33 00 2c 00   0.r.3.,.

    0010: 20 00 77 00 33 00 77 00    .w.3.w.

    0018: 70 00 2e 00 65 00 78 00   p...e.x.

    0020: 65 00 2c 00 20 00 36 00   e.,. .6.

    0028: 2e 00 30 00 2e 00 33 00   ..0...3.

    0030: 37 00 39 00 30 00 2e 00   7.9.0...

    0038: 31 00 38 00 33 00 30 00   1.8.3.0.

    0040: 2c 00 20 00 34 00 32 00   ,. .4.2.

    0048: 34 00 33 00 35 00 62 00   4.3.5.b.

    0050: 65 00 31 00 2c 00 20 00   e.1.,. .

    0058: 73 00 79 00 73 00 74 00   s.y.s.t.

    0060: 65 00 6d 00 2e 00 77 00   e.m...w.

    0068: 65 00 62 00 2c 00 20 00   e.b.,. .

    0070: 32 00 2e 00 30 00 2e 00   2...0...

    0078: 30 00 2e 00 30 00 2c 00   0...0.,.

    0080: 20 00 34 00 35 00 66 00    .4.5.f.

    0088: 38 00 63 00 34 00 61 00   8.c.4.a.

    0090: 65 00 2c 00 20 00 32 00   e.,. .2.

    0098: 39 00 37 00 63 00 2c 00   9.7.c.,.

    00a0: 20 00 38 00 64 00 2c 00    .8.d.,.

    00a8: 20 00 73 00 79 00 73 00    .s.y.s.

    00b0: 74 00 65 00 6d 00 2e 00   t.e.m...

    00b8: 6e 00 75 00 6c 00 6c 00   n.u.l.l.

    00c0: 72 00 65 00 66 00 65 00   r.e.f.e.

    00c8: 72 00 65 00 6e 00 63 00   r.e.n.c.

    00d0: 65 00 65 00 78 00 63 00   e.e.x.c.

    00d8: 65 00 70 00 74 00 69 00   e.p.t.i.

    00e0: 6f 00 6e 00 20 00 4e 00   o.n. .N.

    00e8: 49 00 4c 00 0d 00 0a 00   I.L.....

     

     

     

    Event Type:        Error

    Event Source:    ASP.NET 2.0.50727.0

    Event Category:                None

    Event ID:              0

    Date:                     2/19/2009

    Time:                     1:29:24 PM

    User:                     N/A

    Computer:          WEB01

    Description:

    The description for Event ID ( 0 ) in Source ( ASP.NET 2.0.50727.0 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event:

     

    UnhandledException logged by UnhandledExceptionModule.dll:

     

    appId=/LM/W3SVC/308466321/Root

     

    type=System.NullReferenceException

     

    message=Object reference not set to an instance of an object.

     

    stack=

       at System.Web.SessionState.SessionStateModule.PollLockedSessionCallback(Object state)

       at System.Threading._TimerCallback.TimerCallback_Context(Object state)

       at System.Threading.ExecutionContext.runTryCode(Object userData)

       at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)

       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)

       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

       at System.Threading._TimerCallback.PerformTimerCallback(Object state)

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