Hello,

 

Q1. Can I change the Rating's name in operator system?

For example,

currently, there is "Very Good", "Good", "Normal", "Bad", "Very Bad".

I want to change "★★★★★", "★★★★"....

I changed client popup window. But it is still unchanged in operator system(Cute Live Support) (in Conversations section)

So is it possible?

 

 Q2. "Accept First", "Accept" what is different?