I have setup a custom ChatProvider for integrating with existing user authentication, and it is working fine.  The issue I am having is that if I log in to the operator software, I can see a list of visitors currently on the site.  This list contains ALL visitors.  It appears that these visitors are not being associated with a department. 

 

My question is, How can I associate a web visitor with a department so Agents only see those visitors in their department?

 

Thanks in advance.