Loss of Entered Text

  •  12-16-2013, 9:30 PM

    Loss of Entered Text

    We are using CuteEditor in an application where people can enter 'learning journal' information. A very small number are losing entered text. From one of our reps:

    · Mostly in the Learning Journal (but in a few cases in other fields as well)
    · People click “edit” to start CE in a grid row and enter text into the learning journal (there is nothing distinctive about the text – no formatting, &, > or anything else) 
    · People click “OK” and the cuteeditor box closes but the text entry is gone · People click on the back arrow and the edit box reopens with the data present 
    · People click “OK” again and this time it is saved 

    This has happened with different people, in different locations, with different companies, though it has happened most frequently with a single group from Cigna based in Phoenix.

     

    I recently installed version 6.7 but the problem persists. 

     
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