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Lots of logs in eventviewer

Last post 10-21-2009, 6:52 AM by cutechat. 6 replies.


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10-14-2009, 8:44 AM 56392

hjh
Joined on 03-24-2007
Denmark
Posts 11

Lots of logs in eventviewer

Reply Quote

We get tons on these informations in the event viewer. The website's and livesupport site run in the same IIS but different application pools. Each applicationpool runs under the Network Service user

Event code: 4005
Event message: Forms authentication failed for the request. Reason: The ticket supplied was invalid.
Event time: 14-10-2009 13:57:15
Event time (UTC): 14-10-2009 11:57:15
Event ID: 68a61baa48b841ba8c88b371bde55042
Event sequence: 111322
Event occurrence: 10444
Event detail code: 50201

Application information:
    Application domain: /LM/W3SVC/751531342/ROOT/LIVESUPPORT-1-128999832042658441
    Trust level: Full
    Application Virtual Path: /LIVESUPPORT
    Application Path: E:\Inetpub\Rosenmeier\livesupport\
    Machine name: EHAND-ENV-WEB6

Process information:
    Process ID: 1764
    Process name: w3wp.exe
    Account name: NT AUTHORITY\NETWORK SERVICE

Request information:
    Request URL: http://www.rosenmeier.dk/LiveSupport/CuteSoft_Client/CuteChat/Support-Image-Button.js.aspx?theme=gray&username=ade%40norriq.com&operator=leso&email=ade%40norriq.com&question=&department=&consultant=leso&contact=AlexForms authentication failed for the request. Reason: The ticket supplied was invalid.bDecker&account=63140700&company=
    Request path: /LiveSupport/CuteSoft_Client/CuteChat/Support-Image-Button.js.aspx
    User host address: 87.54.5.98
    User:
    Is authenticated: False
    Authentication Type:
    Thread account name: NT AUTHORITY\NETWORK SERVICE

Name to authenticate:

Custom event details:

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Kind regards

Henrik Juel

Filed under: eventview, iis

10-15-2009, 5:21 PM 56431 in reply to 56392

Eric
Joined on 08-05-2009
Posts 1,269

Re: Lots of logs in eventviewer

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hjh,

Did you use load balancing?

Regards,

Eric

10-16-2009, 1:20 AM 56436 in reply to 56431

hjh
Joined on 03-24-2007
Denmark
Posts 11

Re: Lots of logs in eventviewer

Reply Quote

Only one IIS hosting the website and cutelivesupport as sub website with own application pool.

Mayby some security settings is needed so the websites applications pool can authenticate to the livesupports applicationspool ?

Kind regards

Henrik Juel

10-20-2009, 5:10 PM 56534 in reply to 56392

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Lots of logs in eventviewer

Reply Quote

hjh:

We get tons on these informations in the event viewer. The website's and livesupport site run in the same IIS but different application pools. Each applicationpool runs under the Network Service user

Event code: 4005
Event message: Forms authentication failed for the request. Reason: The ticket supplied was invalid.
Event time: 14-10-2009 13:57:15
Event time (UTC): 14-10-2009 11:57:15
Event ID: 68a61baa48b841ba8c88b371bde55042
Event sequence: 111322
Event occurrence: 10444
Event detail code: 50201

Application information:
    Application domain: /LM/W3SVC/751531342/ROOT/LIVESUPPORT-1-128999832042658441
    Trust level: Full
    Application Virtual Path: /LIVESUPPORT
    Application Path: E:\Inetpub\Rosenmeier\livesupport\
    Machine name: EHAND-ENV-WEB6

Process information:
    Process ID: 1764
    Process name: w3wp.exe
    Account name: NT AUTHORITY\NETWORK SERVICE

Request information:
    Request URL: http://www.rosenmeier.dk/LiveSupport/CuteSoft_Client/CuteChat/Support-Image-Button.js.aspx?theme=gray&username=ade%40norriq.com&operator=leso&email=ade%40norriq.com&question=&department=&consultant=leso&contact=AlexForms authentication failed for the request. Reason: The ticket supplied was invalid.bDecker&account=63140700&company=
    Request path: /LiveSupport/CuteSoft_Client/CuteChat/Support-Image-Button.js.aspx
    User host address: 87.54.5.98
    User:
    Is authenticated: False
    Authentication Type:
    Thread account name: NT AUTHORITY\NETWORK SERVICE

Name to authenticate:

Custom event details:

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Please try the following thread:

http://cutesoft.net/forums/thread/35111.aspx

Keep me posted

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10-20-2009, 5:10 PM 56535 in reply to 56392

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Lots of logs in eventviewer

Reply Quote

hjh:

We get tons on these informations in the event viewer. The website's and livesupport site run in the same IIS but different application pools. Each applicationpool runs under the Network Service user

Event code: 4005
Event message: Forms authentication failed for the request. Reason: The ticket supplied was invalid.
Event time: 14-10-2009 13:57:15
Event time (UTC): 14-10-2009 11:57:15
Event ID: 68a61baa48b841ba8c88b371bde55042
Event sequence: 111322
Event occurrence: 10444
Event detail code: 50201

Application information:
    Application domain: /LM/W3SVC/751531342/ROOT/LIVESUPPORT-1-128999832042658441
    Trust level: Full
    Application Virtual Path: /LIVESUPPORT
    Application Path: E:\Inetpub\Rosenmeier\livesupport\
    Machine name: EHAND-ENV-WEB6

Process information:
    Process ID: 1764
    Process name: w3wp.exe
    Account name: NT AUTHORITY\NETWORK SERVICE

Request information:
    Request URL: http://www.rosenmeier.dk/LiveSupport/CuteSoft_Client/CuteChat/Support-Image-Button.js.aspx?theme=gray&username=ade%40norriq.com&operator=leso&email=ade%40norriq.com&question=&department=&consultant=leso&contact=AlexForms authentication failed for the request. Reason: The ticket supplied was invalid.bDecker&account=63140700&company=
    Request path: /LiveSupport/CuteSoft_Client/CuteChat/Support-Image-Button.js.aspx
    User host address: 87.54.5.98
    User:
    Is authenticated: False
    Authentication Type:
    Thread account name: NT AUTHORITY\NETWORK SERVICE

Name to authenticate:

Custom event details:

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Please try the following thread:

http://cutesoft.net/forums/thread/35111.aspx

Keep me posted

10-20-2009, 5:40 PM 56536 in reply to 56535

hjh
Joined on 03-24-2007
Denmark
Posts 11

Re: Lots of logs in eventviewer

Reply Quote

In this thread I dont see anything mentioned about forms-authentication erros on the livesupport website "not the operator client" when refering to the Support-Image-Button.js.aspx from the main website.

Kind regards

Henrik Juel

10-21-2009, 6:52 AM 56551 in reply to 56536

cutechat
Joined on 07-22-2004
Posts 2,332

Re: Lots of logs in eventviewer

Reply Quote

Henrik Juel ,

I guest the problem is that your root app and the sub app use the same key for ASP.NET Forms authentication.

in web.config , you can see something like :

If your root site and sub site use same name , the sub site will get error because the root site send your sub site the invalid cookie.

So , please modify the sub site , and use another name.

If you want to keep the same name ,

you need specify the machineKey for both site.

Please check this for the machineKey : http://msdn.microsoft.com/en-us/library/ms998288.aspx

Regards,

Terry