When I try to chat to a customer in my support all my chats come over like...

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Hi rk082085,

 

Got this issue because the operator version not match the server side livesupport files version.

 

The simply way is update the server side files and the operator both.

 

Server side package downloads http://cutesoft.net/downloads/folders/21856/download.aspx

 

new operator downloads http://cutesoft.net/downloads/folders/21869/download.aspx

 

If you want to use the old server side files with the new operator. please follow the steps below

 

1. Open file "LiveSupport.exe.config" which under the root of your operator install folder.

 

2. Add the code below into the  <appSettings> section of the file above

 

<add key="UseOldEncode" value="True" />

 

Regards,

 

Ken

 

 

Hello,

 

I am trying to add functionality to the IM, so that and admin can send a message that would go to every single user.  Can anyone please help put me on the right track.

 

Thank you kindly.

Hi gaase033,

 

Login operator as administrator, click "Manage"--> "Send an announcement" option.

 

Regards,

 

Ken