Issue When Trying to Chat

Last post 09-13-2011, 7:33 AM by Kenneth. 3 replies.
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  •  08-18-2011, 8:21 AM 69680

    Issue When Trying to Chat

    When I try to chat to a customer in my support all my chats come over like...

    ^4div style='font-family^2;font-size^2;color^2;'^5why can I not type^4^7div^5

  •  08-18-2011, 1:23 PM 69692 in reply to 69680

    Re: Issue When Trying to Chat

    Hi rk082085,
     
    Got this issue because the operator version not match the server side livesupport files version.
     
    The simply way is update the server side files and the operator both.
     
    Server side package downloads http://cutesoft.net/downloads/folders/21856/download.aspx
     
    new operator downloads http://cutesoft.net/downloads/folders/21869/download.aspx
     
    If you want to use the old server side files with the new operator. please follow the steps below
     
    1. Open file "LiveSupport.exe.config" which under the root of your operator install folder.
     
    2. Add the code below into the  <appSettings> section of the file above
     
    <add key="UseOldEncode" value="True" />
     
    Regards,
     
    Ken
     
     
  •  09-13-2011, 5:34 AM 70026 in reply to 69692

    Re: Issue When Trying to Chat

    Hello,
     
    I am trying to add functionality to the IM, so that and admin can send a message that would go to every single user.  Can anyone please help put me on the right track.
     
    Thank you kindly.

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  •  09-13-2011, 7:33 AM 70030 in reply to 70026

    Re: Issue When Trying to Chat

    Hi gaase033,
     
    Login operator as administrator, click "Manage"--> "Send an announcement" option.
     
    Regards,
     
    Ken
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