Hi,
Please make sure , the first line of the Global.asax is :
<%@ Application Language="C#" ClassName="GlobalAsax" %>
If you still get such error , please open the Global.asax , and move the class code
"public class ExampleProvider : ChatProvider { ... } "
to a file into the ~/App_Code
And then replace all "GlobalAsax.ExampleProvider" to "ExampleProvider"
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Is the GetUserInfo return right infor ? and can your admin account go to the admin console ?
If not , please correct this function at first.
The CuteChat4 will set the first admin as Operator automatically .
You can use an admin account to login using LiveSupport windows console.
And then add departments/agents by right click there .
Regards , Terry .