Insert image dialog box loses bottom controls

Last post 12-11-2008, 9:57 AM by David Diamond. 19 replies.
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  •  12-10-2008, 9:12 AM 46744

    Insert image dialog box loses bottom controls

    When I open the Insert Image dialog and navigate around, the bottom panel showing the controls disappear.
     
    I have an website I use for testing that you can see this on.  It's http://bestwebpools.com.  Simply click on the initial link and then click on the Insert Image button, then navigate around and the controls disappear.
     
    I am running this in IE7.
     
    Thanks,
    David Diamond
  •  12-10-2008, 9:16 AM 46745 in reply to 46744

    Re: Insert image dialog box loses bottom controls

    David,
     
    Have you modified the insertimage.aspx file?
     
    If not, can you create a simple aspx which can reproduce this issue and send it to [email protected]?

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  •  12-10-2008, 9:23 AM 46747 in reply to 46745

    Re: Insert image dialog box loses bottom controls

    Adam,
     
    I have not made any modifications to any CuteEditor files.  I have submitted a ticket to support, with the url of a simple site you can use to observe this behavior, which is also listed above in my initial post.
     
    Thanks,
    David
  •  12-10-2008, 11:40 AM 46756 in reply to 46747

    Re: Insert image dialog box loses bottom controls

    Hi Adam,
     
    Any progress on looking into this?  While the website you can see this on is not used, I am waiting for a resolution to this to move it into a production website, so it is a production issue.
     
    Thanks again,
    David
  •  12-10-2008, 11:47 AM 46759 in reply to 46756

    Re: Insert image dialog box loses bottom controls

    UseStandardDialog Property

    David,
     
    Can you set the following property to true then try again?
     

    Editor.UseStandardDialog Property

    If you want to use standard popup windows for all dialogs, set this property to true.


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  •  12-10-2008, 12:11 PM 46765 in reply to 46759

    Re: Insert image dialog box loses bottom controls

    Adam,
     
    This is currently set true.  I had tried both not setting it and setting it true and is has exhibited the same behavior in both cases.
     
    David
  •  12-10-2008, 12:15 PM 46766 in reply to 46765

    Re: Insert image dialog box loses bottom controls

    David,
     
    We are investigating this issue. I think this issue is caused by you open editor inside a modal dialog.

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  •  12-10-2008, 12:18 PM 46768 in reply to 46766

    Re: Insert image dialog box loses bottom controls

    Adam,
     
    I don't believe I'm opening it inside a modal dialog.  It's inside a table cell, and the table is inside a panel, all within a master page.
     
    David
  •  12-10-2008, 12:20 PM 46770 in reply to 46768

    Re: Insert image dialog box loses bottom controls

    I think you've gotten another issue just posted about opening the editor inside a modal dialog confused with my issue.
  •  12-10-2008, 12:25 PM 46771 in reply to 46770

    Re: Insert image dialog box loses bottom controls

    David,
     
    We are investigating this issue.
     
    Can you set UseStandardDialog to false?
     
     

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  •  12-10-2008, 12:31 PM 46772 in reply to 46771

    Re: Insert image dialog box loses bottom controls

    Adam,
    I changed it to false and on the first folder click it loses the bottom panel.
     
    David
  •  12-10-2008, 12:52 PM 46774 in reply to 46772

    Re: Insert image dialog box loses bottom controls

    David,

    have you changed your site theme or style sheet?
     
    It works for me now.

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  •  12-10-2008, 12:58 PM 46775 in reply to 46774

    Re: Insert image dialog box loses bottom controls

    Adam,
     
    The only change I made was to the UseStandardDialog property, but it still doesn't work for me.  If I click on the Holidays folder, the dialog bottom disappears.
     
    David
  •  12-10-2008, 1:03 PM 46776 in reply to 46775

    Re: Insert image dialog box loses bottom controls

    David,
     
    Can you create a simple application showing the problems and send it to me?
     

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  •  12-10-2008, 1:13 PM 46777 in reply to 46776

    Re: Insert image dialog box loses bottom controls

    I will do this and send it to you later today...
     
    Thanks,
    David
  •  12-10-2008, 5:36 PM 46792 in reply to 46777

    Re: Insert image dialog box loses bottom controls

    Hi Adam,
     
    I have stripped out almost all the code to create a very simple project that displays the problem, but before I send it to you I wanted to let you know what I think is causing it.
     
    I have a Controls.skin file with the following code:
     
    <asp:Table runat="server"
     
    HorizontalAlign=Center
    />
     
    If I remove the HorizontalAlign=Center line, the dialog works fine.  If I leave the line in, the bottom dialog immediately disappears when I click on a folder.
     
    Hopefully this enough to go on to reproduce the problem at your end.  But, I will also be emailing you the project in case you need that as well.
     
    Thanks,
    David
  •  12-10-2008, 9:35 PM 46796 in reply to 46744

    Re: Insert image dialog box loses bottom controls

    David,
     
    I can't reproduce your problem by using HorizontalAlign=Center ,
     
    I think if you using ASP.NET 2.0 THEME,
     
    Not only the .skin file, but also the css files in the THEME folder, can affect the editor dialogs.
     
    So I think you can try this way ,  specify another theme in the /CuteSoft_Client/CuteEditor/web.config and try again,
     
    Regards,
    Terry
  •  12-11-2008, 7:37 AM 46806 in reply to 46796

    Re: Insert image dialog box loses bottom controls

    Terry,
     
    I was able to remove the HorizontalAlign=Center line from the .skin file, and that resolved the problem.
     
    I also tried putting it back and changing the CuteEditor web.config file, as you suggested, and that worked as well.
     
    Do you have any knowledge base article on what types of .skin or .css settings will cause actual dialog problems?  I'm not concerned with appearance but rather actual loss of functionality as in this case.
     
    Thanks,
    David 
  •  12-11-2008, 8:56 AM 46809 in reply to 46806

    Re: Insert image dialog box loses bottom controls

    David,
     
    If you can post the css files used for that theme, we can point out the problem easily.

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  •  12-11-2008, 9:57 AM 46813 in reply to 46809

    Re: Insert image dialog box loses bottom controls

    Here's the .skin file:

    <asp:Label runat="server" SkinID="FeedbackOK" ForeColor="green" font-size=1.0em font-bold=true />
    <asp:Label runat="server" SkinID="FeedbackOKBig" ForeColor="green" font-size=1.4em />
    <asp:Label runat="server" SkinID="FeedbackKO" ForeColor="red" font-size=1.0em font-bold=true />

    <asp:Label runat="server" SkinID="PictureCaptionLarge" font-size=16px font-names="Comic Sans MS;sans-serif"  />
    <asp:Label runat="server" SkinID="PictureCaptionSmall" font-size=12px font-names="Comic Sans MS;sans-serif"  />

           
    <asp:TextBox runat="server"
        ForeColor=Navy
        Font-Size=12px
        Font-Bold=false
        />

    <asp:Label runat="server" SkinID="SmallHelp"
        Font-Size=Small
        />
     
    <asp:DropdownList runat="server"
        ForeColor=Navy
        Font-Size=12px />
       
    <asp:Button runat="server"
        Font-Size=12px
        ForeColor=navy
        Height=24px />
       
    <asp:Button runat="server" SkinID="TwoLines"
        Font-Size=12px
        ForeColor=navy
        Style=text-align:center
        Height=40px />

    <asp:Table runat="server"
        CellSpacing=1
        CellPadding=5
        BackColor=white
        BorderStyle=solid
        BorderColor=navy
        BorderWidth=2
        GridLines=Both />

    <asp:Table runat="server" SkinID="NoBorder"
        HorizontalAlign=Center
        CellSpacing=1
        CellPadding=5
        BackColor=white
        BorderStyle=none
        GridLines=Both />

    <asp:TableHeaderRow runat="server"
        HorizontalAlign=Center
        CellSpacing=1
        CellPadding=5
        BackColor=#FFE4B5
        ForeColor=Navy
        BorderStyle=solid
        BorderColor=navy
        BorderWidth=2
        Font-Bold=true
        GridLines=Both />

    <asp:GridView runat="server"
        AllowPaging="True"
        PageSize=15
        AllowSorting="True"
        CellPadding="4"
        ForeColor="Navy"
        Font-Bold="False"
        Font-Size="small"
        Font-Names="Courier"
        GridLines="None"
        CellSpacing=1
        BackColor="Navy"
        >
       
        <RowStyle
            BackColor="White"
            Font-Size="1em" />
        
        <EditRowStyle
            BackColor="PowderBlue" />
           
        <SelectedRowStyle
            BackColor="#D1DDF1"
            Font-Bold="True"
            ForeColor="#333333" />     

        <PagerStyle
            BackColor="White"
            ForeColor="#507CD1"
            HorizontalAlign="Center"
            BorderColor="Green"
            Font-Bold="True" />

        <HeaderStyle
            BackColor=White
            Font-Bold="True"
            ForeColor="Navy"
            Font-Size="1.1em"
             />

        <AlternatingRowStyle
            BackColor="AliceBlue" />

        <PagerSettings
            Mode="NumericFirstLast"
            FirstPageText="First"
            LastPageText="Last" />

        <FooterStyle
            BackColor="#507CD1"
            Font-Bold="True"
            ForeColor="White" />

        <EmptyDataTemplate>
            <asp:Label ID="Label2" runat="server" backcolor=white forecolor=navy text="There is no data that meets the specified criteria." />
        </EmptyDataTemplate>

    </asp:GridView>

     
    And here's a composite of several .css files:
     

    /* ----- Page caption styles ----- */
    .PageCaption{
     color:#000080;   /* Navy */
     /* font-variant:small-caps; */
     font-weight:bold;
     font-size:18px;}
     
    .ParentEmail
    {
     font-variant:normal;
     font-weight:normal;
     font-size:1.0em;}
     
    .AboutUsCaption{
     color:Navy;
     font-variant:small-caps;
     font-weight: bold;
     font-size:1.8em;}

    .AboveTableLeft{
     font-weight:normal;
     color:#2F4F4F;   /* darkslategray */
     text-align:left;}

    .AboveTableRight{
     font-weight:normal;
     color:#2F4F4F;   /* darkslategray */
     text-align:right;}

    .AboveTableCenter{
     font-weight:normal;
     color:#2F4F4F;   /* darkslategray */
     text-align:center;}
     
    .TableHeader
    {
     background-color:#8DBC8F;
     font-weight:bold;
     font-size:13px;
     /*font-family: Verdana,Geneva,Arial,Helvetica, sans-serif; */
     font-family: Arial,Helvetica, sans-serif;
     text-align:center;
    }

    .TableCaption
    {
     font-weight:bold;
     font-size:medium;
     font-size:12px;
    }

    .TableText
    {
     font-weight:normal;
     font-size:medium
    }

    .headingHelpMenu {
     font-size:x-large;
     font-weight: bold;
     font-family:Arial,Helvetica,sans-serif;
     color:Maroon;
     text-align:center;


    /* ------ <a> styles ------- */

    a
    {
     font-weight:bold;
        text-decoration:underline;
        color:Green;
    }

    a:hover
    {
        color:Maroon;
    }


     
    /* ----- Miscellaneous styles ----- */

    .SmallCaps{
     font-variant:small-caps;}
     
    .dragme{position:relative;}
     
    body {
     padding:5px;
     font-family: Arial,Helvetica, sans-serif;
     font-size: 12px;
     color:Navy;
    }

    h1
    {
     font-family: Bookman Old Style,Times New Roman,sans-serif;
     font-size: 2.5em;
     font-weight: bold;
     color: #B22222;   /* FIREBRICK */ 
     text-align:center;
     margin: 0 auto 0px auto;
     font-variant:small-caps;
    }

    h2 {
     font-size: 1.75em;
     font-weight: bold;
     color: #2F4F4F;   /* darkslategray */
     margin-top:0;
    }

    h3 {
     font-size: 1.25em;
     font-weight: bold;
     color: #B22222;   /* FIREBRICK */
     margin-top:0;
     margin-bottom:0;
    }

    h4 {
     font-size: .9em;
     font-weight: bold;
    }


    /*
    p {
     text-align: left;
     margin: 0px 0 0px 0;
     font-size:1em;
     line-height: 130%;
    }
    */

    p, ul, li
    {
     margin-top: 0px;
     margin-bottom: 0px;
    }

    .PrintOnly
    {
     display: none;
    }

    .rtop,.rbottom{display:block}
    .rtop *,.rbottom *{display:block;height: 1px;overflow: hidden}
    .r1{margin: 0 5px}
    .r2{margin: 0 3px}
    .r3{margin: 0 2px}
    .r4{margin: 0 1px;height: 2px}

    .rs1{margin: 0 2px}
    .rs2{margin: 0 1px}

     

    a.MenuItem, a.MenuItem:link, a.MenuItem:visited
    {
     display:block;
     height:25px;
     background:#008B8B;  /* DarkCyan */
     border:1px solid White;
     margin-top:0px;
     text-align:center;
     text-decoration:none;
     float:left;
     font-variant:small-caps;
     font-family:Verdana,Geneva,Arial,Helvetica, sans-serif;
     font-weight:bold;
     color:White;
     line-height:25px;
     overflow:hidden;
    }

    a.MenuItem:hover
    {
     color:White;
     background:DarkOrange;
    }

    a.MenuItem:active 
    {
     color:White;
     background:DarkOrange;
    }

     

    a.MenuDesign, a.MenuDesign:link, a.MenuDesign:visited
    {
     display:block;
     height:25px;
     background:#008B8B;  /* DarkCyan */
     border:1px solid White;
     margin-top:0px;
     text-align:center;
     text-decoration:none;
     float:left;
     font-variant:small-caps;
     font-family:Verdana,Geneva,Arial,Helvetica, sans-serif;
     font-weight:bold;
     color:White;
     line-height:25px;
     overflow:hidden;
    }

    a.MenuDesign:hover
    {
     color:White;
     background:DarkOrange;
    }

    a.MenuDesign:active
    {
     color:White;
     background:DarkOrange;
    }

     

    @media print
    {
     /* Print stylesheet overrides to go in here */
     .NonPrintable
     {
      display: none;
     }
     .PrintOnly
     {
      display: inline;
     }
    }

     

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