We're using v.5.0.  We licensed the source code and mad a few modifications.

 

We have several customers using it. Until recently everything was working fine.

 

Then on customer reported that all their operator clients on several machines were crashing when they tried to connect to a visitor-initiated chat, and also when another operator tried to Join.

 

Oddly, we can connect to the Live Chat server with the same operator client and connect just fine to a visitor-initiated chat.

 

Our customers are using WinXP SP2. 

 

I AM NOT ABLE TO UPLOAD A SCREENSHOT WHICH I FIND ODD.

 

BUT, The error signature was:

 

EventType: clr20r3 

P1: livehelp.exe

P2: 1.1.0.0

P3 49d9f955

P4: system

P5:2.0.0.0

P6: 471ebf0d

P7: 1f68

P8: 1bd

P9: system.net.webexception

 

Can you ask the user try the default operator client then try again?

 

>>I AM NOT ABLE TO UPLOAD A SCREENSHOT WHICH I FIND ODD.

 

Did you get any error? It works fine for me.