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  • Re: Cute Live Support Opperator Help File

    Brilliant! That looks like what I was after :) &nbsp; You don't perhaps have this in a chm file?
    Posted to Cute Live Support (Forum) by BSDMweb on March 18, 2008
  • Cute Live Support Opperator Help File

    Hi &nbsp; I would like to know if there is a more up to date help file for the Live Support Operator (LSO) application. &nbsp; The version of LSO that we currently have is 1.0.0.0 (if the Help -&gt; About dialog is correct). &nbsp; In the help file that installed along with LSO the screen shots still shows the old LSO interface. &nbsp; We ...
    Posted to Cute Live Support (Forum) by BSDMweb on March 18, 2008
  • Re: Unable to connect to the live server

    We were able to resolve this issue. &nbsp; In the end it was a HUGE miscommunication (read technical inefficiency) on our client's side. &nbsp; All is well.
    Posted to Cute Live Support (Forum) by BSDMweb on March 18, 2008
  • Re: Unable to connect to the live server

    I'm trying to get a client to test the application. We have uploaded the LiveSupport ''web site'' to a live server for testing. &nbsp; I have sent the client the Live operator application with installation and configuration instructions (the same configuration as what I'm using). But they still get the problem posted above. &nbsp; Could it be ...
    Posted to Cute Live Support (Forum) by BSDMweb on January 15, 2008
  • Unable to connect to the live server

    Hi all &nbsp; I'm geting the following error when I try to log into the Cute Live Support operator application: &nbsp; &nbsp; Whats up? Can you help please?
    Posted to Cute Live Support (Forum) by BSDMweb on January 14, 2008
  • Re: Operator not connecting to localhost

    We are using v4. &nbsp; I found the problem though. I looked to see that the SupportService.asmx file was in the right directory and noticed that it was, but that for some reason it was excluded (was renamed SupportService.asmx.exclude). &nbsp; This must have happened when I opened the support site in Visual Studio 2008 as part of the ...
    Posted to Cute Live Support (Forum) by BSDMweb on December 6, 2007
  • Operator not connecting to localhost

    I have no problem starting the Live Support Operator application and logging on to&nbsp;our live site, but I just can't get it to connect to&nbsp;the development site on my localhost. I have changed the&nbsp;website url in the config file, in the actual textbox and even in the registry. Still,&nbsp;I keep &nbsp;getting the popup ...
    Posted to Cute Live Support (Forum) by BSDMweb on December 4, 2007
  • Cute Live Support: version 4 vs version 3

    Okay, so I have to justify why my client should fork out the extra cash for Cute Live Support 4 instead of using version 3. &nbsp; What are the differences between the two? &nbsp; Obviously the operator application has changed. Here I must confess that I prefer the v3's operator app. The chat window in the new version is a little cramped and ...
    Posted to Cute Live Support (Forum) by BSDMweb on November 29, 2007
  • Re: Cute Live Support Styles

    So do I understand you correctly in that the Administartor Console is built to administer your entire&nbsp; range of products and therefore might display configurable options that do not apply to the CuteSoft&nbsp;component that I am using on my website? &nbsp; Anyway. I have styled SupportClient.aspx as well as SupportCustomer.aspx and ...
    Posted to Cute Live Support (Forum) by BSDMweb on November 28, 2007
  • Re: Connection to server lost

    Cool. I'll check back in a few hours, although I suspect that you guys are still sleeping as I'm typing this just like I'll be sleeping when you reply. &nbsp; Someone has to move these continents a bit closer together...
    Posted to Cute Live Support (Forum) by BSDMweb on November 28, 2007
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