There are two methods to help you debug this issue:
Hope it helps.
Let me know if you have any further questions.
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fexpress: I have completed the testing you recommended above. I went as far as creating a page with only your script in it http://www.factory-express.com/plainchat.htm and if you double click anywhere on the page it will produce the error. I also created a page called http://www.factory-express.com/defaultchat.htm with the same results. If I remove the script from any page on our site I do not receive the error. If you dont beleieve the error is produced by that script with are the other possibilities?
fexpress:We downloaded the 4.1 controll and overworte with those DLLs. Not sure how the old 4.0 source code could have been modified. Do you distribute source code? We still have the same situation. I have also tested uploading the new 4.1 LiveSupport without any modificaiton including images and can produce the same exact error. Is it possible a class is not being set corectly from the remote domain scrpts?