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Insert Hyperlink Dialog issue

Last post 02-22-2008, 12:22 AM by Adam. 11 replies.


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02-20-2008, 8:49 AM 37179

superman
Joined on 04-04-2005
Posts 18

Insert Hyperlink Dialog issue

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Adam,

One of our clients where I have used Cutesoft for their CMS is having an issue with the Insert Hyperlink dialog. The screen gets cut off. No matter what I tried in our dev. env. (including changing the screen configuration) I could not reproduct this problem. The client has a screen configuration of highest resolution 32 bit -- 1440 X 900 pixels. Apparently other users are also seeing the same issue internally.

Any help with this will be appreciated.

Also, is there a way in which I can upload the screen shot to this message so you can see what I am saying...

Thanks

02-20-2008, 9:59 AM 37183 in reply to 37179

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Insert Hyperlink Dialog issue

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superman,

You can use the insert image dialog upload the screenshot.

Which version of Cute Editor are you using?

Can you let your client try the following example?

http://cutesoft.net/example/general.aspx

>>1440 X 900 pixels

We have two PC with this setting in our lab. They both works fine.

asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx

02-20-2008, 11:40 AM 37190 in reply to 37183

superman
Joined on 04-04-2005
Posts 18

Re: Insert Hyperlink Dialog issue

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02-20-2008, 11:55 AM 37191 in reply to 37190

superman
Joined on 04-04-2005
Posts 18

Re: Insert Hyperlink Dialog issue

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I am using Version 6.0

02-20-2008, 1:51 PM 37195 in reply to 37191

superman
Joined on 04-04-2005
Posts 18

Re: Insert Hyperlink Dialog issue

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Here is the response from the client:

>>>>>>>>>>>>>>>>>>

I tried it with the link from Cutesoft and it did the same thing -- it still will not completely open the window.

>>>>>>>>>>>>>>>>>>

Any ideas as to why this is happening??

02-20-2008, 1:55 PM 37196 in reply to 37195

LOGIKonline
Joined on 01-12-2005
Posts 52

Re: Insert Hyperlink Dialog issue

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Do you have "Large Fonts" option set for Windows? It would be on the Appearances tab of Display Options.

02-20-2008, 4:23 PM 37202 in reply to 37196

superman
Joined on 04-04-2005
Posts 18

Re: Insert Hyperlink Dialog issue

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The client says his Windows setting is "Normal".

02-20-2008, 11:12 PM 37210 in reply to 37202

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Insert Hyperlink Dialog issue

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Superman,

Can you check the DPI setting of his machine?

Does he have problems with other tag dialog?

For example, image tag dialog, the table dialog, div dialog, td dialog...

Keep me posted

02-21-2008, 9:30 AM 37224 in reply to 37210

superman
Joined on 04-04-2005
Posts 18

Re: Insert Hyperlink Dialog issue

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Adam,

Thanks for all your help. Your question on DPI resolved this issue. The customer had his display setting set to "Large Size 120 DPI". With that all the dialog boxes that you had mentioned were seen cut off.

When I had him change the display setting to "Normal Size - 96 DPI", everything worked fine.

Now my special request to you and your development team is this: Many of our clients and their intended audience are senior citizens where their display settings are set to larger font sizes. Please modify all your dialog boxes so they are resizable. With this change, a lot many questions with dialog box issues will go away both for you and your customers.

02-21-2008, 9:56 AM 37228 in reply to 37224

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Insert Hyperlink Dialog issue

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superman,

All dialog settings are stored in CuteSoft_Client\CuteEditor\Scripts\Constant.js.

You can modify it easily.

Keep me posted

02-21-2008, 5:10 PM 37261 in reply to 37228

superman
Joined on 04-04-2005
Posts 18

Re: Insert Hyperlink Dialog issue

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If this is the setting you are talking about, then the insert hyperlink window does not resize. Note that I have made it resizable below..

// Default editorconstant ornaments for the Link dialog
editorconstant._linkDialogFeature = "help:0;status:0;resizable:1;dialogWidth:460px;dialogHeight:214px;";

When I made similar edits to the Image and Achor dialogs, I was able to resize them.

02-22-2008, 12:22 AM 37269 in reply to 37261

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Insert Hyperlink Dialog issue

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superman:

If this is the setting you are talking about, then the insert hyperlink window does not resize. Note that I have made it resizable below..

// Default editorconstant ornaments for the Link dialog
editorconstant._linkDialogFeature = "help:0;status:0;resizable:1;dialogWidth:460px;dialogHeight:214px;";

When I made similar edits to the Image and Achor dialogs, I was able to resize them.

For link dilaog, please modify the following code:

// Default editorconstant ornaments for the Tag dialog

editorconstant._tagDialogFeature = "help:0;status:0;resizable:0;dialogWidth:453px;dialogHeight:515px;";