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Error when uploading file of appropriate size, type and dimensions

Last post 02-16-2009, 1:01 PM by Triptophan. 11 replies.


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02-13-2009, 3:39 PM 48766

Triptophan
Joined on 02-13-2009
Posts 6

Error when uploading file of appropriate size, type and dimensions

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If I create an image with MSPaint and save it as the supported image file types (.bmp, .jpg, .jpeg, .png, .gif) the files will upload if they are within the constraints of size, dimensions and type. If the images are saved exactlyt he same size, dimensions and type in another editor such as Paint .NET the file will throw an exception upon upload.

Sever side exception, failed to upload 09_Coolla_XRS_16.jpg

Debug Infomation:

System.Exception: Guid Eo!\x0D\x0A at CuteEdito.UploadModule.HandleAddonUpload(HttpContext context)

Is there something about the compression that gets checked by CuteEditor's scripting while the file uploads? Is it possible to open up this functionality?

Edit:I fogot to mention that I also had this occu on the demo on you website.

Filed under: upload, Image

02-13-2009, 3:52 PM 48767 in reply to 48766

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Error when uploading file of appropriate size, type and dimensions

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Can you try the following example?

http://cutesoft.net/example/general.aspx

http://ajaxuploader.com/Demo/Ajax-based-user-profile.aspx

If it works for you, please download the latest build.

Keep me posted

asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx

02-13-2009, 5:20 PM 48775 in reply to 48767

Triptophan
Joined on 02-13-2009
Posts 6

Re: Error when uploading file of appropriate size, type and dimensions

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http://cutesoft.net/example/general.aspx does not work. In fact, this is exactly the online demo that I tried to see if maybe it was something I was doing in my code. It still throws the same exception.

Also, I am not using the ajaxuploader control. From what I can tell the uploading of images is built into the .NET CuteEditor control's functionality.

02-13-2009, 8:44 PM 48783 in reply to 48775

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Error when uploading file of appropriate size, type and dimensions

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Triptophan,

Have you tried this example today?

If not, please try again.

We believe this issue is fixed totally.

Keep me posted

02-16-2009, 9:47 AM 48846 in reply to 48783

Triptophan
Joined on 02-13-2009
Posts 6

Re: Error when uploading file of appropriate size, type and dimensions

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Just tried it, today (2/16/09) The error still occurs.

02-16-2009, 9:52 AM 48848 in reply to 48846

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Error when uploading file of appropriate size, type and dimensions

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Does it happen to all images files?

If it happens to one particular image file, please email it to me [email protected].

02-16-2009, 11:04 AM 48854 in reply to 48848

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Error when uploading file of appropriate size, type and dimensions

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I received your email. But I didn't receive the images.

Do you have problems with our online demo as well?

http://cutesoft.net/example/general.aspx

02-16-2009, 11:17 AM 48858 in reply to 48854

Triptophan
Joined on 02-13-2009
Posts 6

Re: Error when uploading file of appropriate size, type and dimensions

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Strange, sorry, I will resend the email with attachment.

Yes, I have used the demo website as a basis for testing. If it works on your site and not on mine, I'd assume it was something I was doing wrong. It is not working on the online demo as well as my app.

02-16-2009, 11:29 AM 48865 in reply to 48858

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Error when uploading file of appropriate size, type and dimensions

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I don't have any problem with the images you sent.

http://cutesoft.net/uploads/_Apples.jpg

Can you tell me your browser detailed information?

02-16-2009, 11:34 AM 48868 in reply to 48865

Triptophan
Joined on 02-13-2009
Posts 6

Re: Error when uploading file of appropriate size, type and dimensions

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Per the first email I sent:

_Apples.jpg is the base image I used. The other two are the examples of the issue I am having. The Paint.NET saved version of _Apples.jpg does not import, when you resave the image in MSPaint (which the original was also saved in) the image works.

Please open _Apples.jpg in Paint.NET, save the image and try importing the file with the control.

02-16-2009, 12:30 PM 48872 in reply to 48868

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Error when uploading file of appropriate size, type and dimensions

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I think this issue may be caused by the software you are using. I tried using Firework. It work fine.

02-16-2009, 1:01 PM 48874 in reply to 48872

Triptophan
Joined on 02-13-2009
Posts 6

Re: Error when uploading file of appropriate size, type and dimensions

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I am aware of the fact that it's the software used in creating or saving the images. I merely bring this to your companies attention for the sake of assisting to improve upon a wonderful product. If your company decides to utilize resources to allow more flexibility in the types of compression of images that are allowed, that's your call. It appears that not all image editors are created equal, despite adhering to some standards.

I can and have gotten the image uploader to work, so I do not have an issue with making sure that my users are well aware of the fact that different types of compression may not work.

Thank you for your time.