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No tools in the toolbars - JavaScript is enabled

Last post 10-10-2007, 6:13 AM by ChrisD. 14 replies.


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09-06-2007, 6:12 AM 33296

ChrisD
Joined on 10-11-2005
Posts 27

No tools in the toolbars - JavaScript is enabled

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Hi there,

We have CuteEditor 6 implemented in our VB.Net 1.1 app, and one of our clients is reporting she cannot see any icons on the CuteEditor tool bars.

She is using IE 6.028 and her security settings are set by clicking the "Default" button in IE. JavaScript is enabled.

She sent us the following screenshot:

We cannot reproduce this error in the office with IE6, IE7 or FireFox, and so we're completely stuck with what could be going on.

The code used to prime the control is as follows:

            With editorControl
                .AutoConfigure = CuteEditor.AutoConfigure.Simple
                .CustomCulture = sessLanguage.CuteEditorId
                .ShowHtmlMode = True
                .ShowPreviewMode = False
                .EditCompleteDocument = True
                .UsePhysicalFormattingTags = True
                .BreakElement = CuteEditor.BreakElement.P
                .ThemeType = CuteEditor.ThemeType.OfficeXP
                .SetSecurityImageGalleryPath(sessClient.DirectorySystemPath.Trim("\"c) & "\ui\" & sessClient.ImagePath.Trim("\"c).Replace("/", "\"))
                .SetSecurityFilesGalleryPath(sessClient.DirectorySystemPath.Trim("\"c) & "\ui\" & sessClient.ImagePath.Trim("\"c).Replace("/", "\"))
                .URLType = CuteEditor.URLType.Absolute
            End With

Could you tell me what I can do to stop this happening for our client?

Many thanks

09-06-2007, 12:55 PM 33322 in reply to 33296

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: No tools in the toolbars - JavaScript is enabled

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ChrisD,

I don't have any clue.

Can you let this client clear the browser cache and try again?

asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx

09-07-2007, 4:01 AM 33364 in reply to 33322

ChrisD
Joined on 10-11-2005
Posts 27

Re: No tools in the toolbars - JavaScript is enabled

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Thanks Adam,

I guided the client through clearing her cache today, including all offline content, but it didn't help. She's still got no tools in her toolbar.

Is there anything else I can try?

09-10-2007, 2:33 AM 33402 in reply to 33364

ChrisD
Joined on 10-11-2005
Posts 27

Re: No tools in the toolbars - JavaScript is enabled

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Hi Adam - are you looking into this? We desperately need support to get our client up and running using this control.

Is anyone else from the community able to help?

09-10-2007, 9:37 AM 33407 in reply to 33402

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: No tools in the toolbars - JavaScript is enabled

Reply Quote

ChrisD,

Can you let this client try the following demo?

http://cutesoft.net/example/general.aspx

Keep me posted

09-11-2007, 5:02 AM 33439 in reply to 33407

ChrisD
Joined on 10-11-2005
Posts 27

Re: No tools in the toolbars - JavaScript is enabled

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Adam,

She's experiencing the same problem with the editor on your site - I asked her to send me a screenshot:

This would suggest to me that is an issue with the control rather than the way we've used it in our site. Any ideas?

Cheers

Chris

09-11-2007, 9:44 AM 33449 in reply to 33439

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: No tools in the toolbars - JavaScript is enabled

Reply Quote

ChrisD,

Let your client try the following steps:

Go to Tools--> Internet Options-->Security, then choose "default level". Then try again.

09-14-2007, 2:24 AM 33549 in reply to 33449

ChrisD
Joined on 10-11-2005
Posts 27

Re: No tools in the toolbars - JavaScript is enabled

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Hi Adam,

As mentioned in my first post, we've already tried that.

09-14-2007, 8:52 AM 33555 in reply to 33549

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: No tools in the toolbars - JavaScript is enabled

Reply Quote

ChrisD,

Let your client try the following steps:

Go to Tools--> Internet Options-->Advanced, then choose "restore defaults". Then try again.

09-26-2007, 3:16 AM 33817 in reply to 33555

ChrisD
Joined on 10-11-2005
Posts 27

Re: No tools in the toolbars - JavaScript is enabled

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Hi Adam,

For for the delay in reply - I've been away for the past week.

I've asked my client to try this, but it hasn't helped. Any other suggestions?

09-26-2007, 8:31 AM 33828 in reply to 33817

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: No tools in the toolbars - JavaScript is enabled

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ChrisD,

I have no idea now.

Is that possible for us take over the control to that machine remotely using sofatware like GotoMeeting?

10-08-2007, 9:00 AM 34081 in reply to 33828

ChrisD
Joined on 10-11-2005
Posts 27

Re: No tools in the toolbars - JavaScript is enabled

Reply Quote

Hi Adam,

I'm afraid this will not be possible. Not to sound like a broken record, but is there anything else we could try?

Chris

10-08-2007, 9:25 AM 34083 in reply to 34081

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: No tools in the toolbars - JavaScript is enabled

Reply Quote

ChrisD,

Can you let this client try the following demo again?

http://cutesoft.net/example/general.aspx

Keep me posted

10-10-2007, 4:23 AM 34188 in reply to 34083

AndyFel
Joined on 09-20-2006
Posts 275

Re: No tools in the toolbars - JavaScript is enabled

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Sorry should have realised i have this problem exactly......

And my solution......

Was to add a link to the page which takes the user to another page. On the new page it has one line of javascript which says "history.go(-1)". Lo and behold the controls appear! You can test this manually....

1. Open the editor http://cutesoft.net/example/general.aspx (no toolbar appears)

2. type in the URL http://www.bbc.co.uk (or any url) and hit enter

3. Click back in the browser.

4. Your toolbar will appear as if by magic and you can edit the page!

My guess is that on some browsers, some of the time, cos it only needs this occasionally on some of our machines, the code trys to run before certain bits have downloaded or initialised. I did raise this with cutesoft, but it seemed to get lost and was never solved properly, my solution is a fudge for our minority of editors that have the problem.

However even this may not solve your problems!!

Maybe you are having javascript errors. Does your browser stop on every error with a dialog box? If not turn on "display a notification for javascript errors". I always have this switched altho it can be very annoying when browsing the web, because you wouldnt believe how many sites have javascript errors!

Hope this helps.

10-10-2007, 6:13 AM 34191 in reply to 34188

ChrisD
Joined on 10-11-2005
Posts 27

Re: No tools in the toolbars - JavaScript is enabled

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Andy - thanks for your reply; I'll give that a shot and see what happens.

My client informed me today she'll be upgrading her hardware very soon anyway, so a solution to this problem is not as urgent as it once was. She seems to think that it only affects IE v6.0.2800.1106.

As such, I won't be able to relay any more feedback from her as to whether example pages work; things to try etc, so I won't be able to post any leads.