log file shows tens of thousands of "post" entries from agents

Last post 12-17-2009, 3:03 PM by Uncle Mark. 2 replies.
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  •  11-19-2009, 3:30 PM 57304

    log file shows tens of thousands of "post" entries from agents

     Hi - I was searching for something else in our web server's logfiles and found that a logged in agent computer seems to post twice per second to the cutechat folder:
    "POST /support/CuteSoft_Client/CuteChat/ChatAjax.ashx"
    Isn't this a little excessive and is there a way to bring this down to checking in every 10 seconds or so? (I assume this is reporting to the server that there is still someone ready to chat with customers.)
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  •  11-24-2009, 8:34 PM 57402 in reply to 57304

    Re: log file shows tens of thousands of "post" entries from agents

    Dear Dietmar,
     
    Please send log file to [email protected], we will investigate this issue.
     
    Regards,
    Eric
  •  12-17-2009, 3:03 PM 57826 in reply to 57402

    Re: log file shows tens of thousands of "post" entries from agents

    Did this ever get resolved?
     
    I have the same issue here...   My log files are massive...  I have two operators and do maybe three connections per day...
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