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"Failed to connect chat service: The remote server returned an error (401) unauthorized."

Last post 12-14-2008, 11:13 PM by Adam. 4 replies.
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  •  10-10-2008, 5:40 PM 44802

    "Failed to connect chat service: The remote server returned an error (401) unauthorized."

    Reply Quote
    I just installed the Live Support component, and I am having trouble with logging into the Live Support Operator.  I just executed the script to create the database.  I entered the default credentials (admin / admin) to login and I am getting an exception that says "Failed to connect chat service: The remote server returned an error (401) unauthorized."  I have set the sample project as the default home directory in my IIS, so my website url should just simply point to http://localhost.  What am I doing wrong?  Please help.

  •  10-13-2008, 1:33 PM 44841 in reply to 44802

    Re: "Failed to connect chat service: The remote server returned an error (401) unauthorized."

    Reply Quote
    Hey everyone, I got this resolved.
     
    I had integrated windows authentication turned on in IIS and anonymous access turned off.  I had to uncheck integrated windows authentication and check anonymous access.
     
    I hope this helps for some people.

  •  12-13-2008, 3:57 AM 46878 in reply to 44841

    Re: "Failed to connect chat service: The remote server returned an error (401) unauthorized."

    Reply Quote
    hi friend
     
     where is this options ? i m also getting the same errors.  have we to go control panel ? plz exp in detail .
    Filed under:

  •  12-13-2008, 4:55 AM 46879 in reply to 44841

    Re: "Failed to connect chat service: The remote server returned an error (401) unauthorized."

    Reply Quote
    Hi
     
    i have to implement this "live customer support" in my personal website starter kit . i have already modified  all connection part as like manual instruction. Web folder is working fine, there is no error.
     
    But now i have to implement this live support in personal website. Then i also kept the web folder in that project. i also install the
    live support client operator.msi software. 
     
    Then in live support window, i gave My peresonal website deafult page URL.
     
    After that i gave the username "admin"
    and password "admin"
     
    now it is giving  "server side error: system.Net.webException:  "
     
    where is my errors ?

  •  12-14-2008, 11:13 PM 46918 in reply to 46879

    Re: "Failed to connect chat service: The remote server returned an error (401) unauthorized."

    Reply Quote
    When you initially open the program you will see the screen below:



  • Web service Url: The Url of your website.

    You can set default value of Web service Url by editng LiveSupport.exe.config file.

    <add key="CuteChatServiceUrlBase" value="http://yoursite.com"/>

    If the Web service Url you entered doesn't match the exact location of  CuteSoft_client folder, you will get this error.
     
    For example, if your site name is abc.com and you upload CuteSoft_client folder to the root of your web site, the value of Web service Url should be: http://abc.com.
     
    Hope it helps.
     
    It not, please let me know your configuration.

    • asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
    Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
    asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
    asp wysiwyg html editor: http://cutesoft.net/ASP
    asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
    Live Support: http://cutesoft.net/live-support/default.aspx
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