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Re: The "Question:" field on the Customers tab
A
d
a
m
:
T
o
m
H
H
,
&
n
b
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p
;
I
s
y
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e
?
I
f
s
o
,
w
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c
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c
h
e
d
u
l
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a
t
i
m
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a
n
d
w
o
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k
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n
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h
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o
g
e
t
h
e
r
.
&
n
b
s
p
;
A
d
a
m
,
i
f
y
o
u
g
i
v
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m
e
a
n
e
m
a
i
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a
d
d
r
e
s
s
I
'
l
l
s
e
n
d
y
o
u
t
h
e
i
n
f
o
r
m
a
t
i
o
n
.
&
n
b
s
p
;
W
e
'
r
e
n
o
t
l
i
v
e
y
e
t
b
u
t
I
c
o
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l
d
p
r
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v
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e
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h
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s
t
a
d
d
r
e
s
s
.
&
n
b
s
p
;
&
n
b
s
p
;
T
h
a
n
k
s
.
Posted to
Cute Live Support
(Forum)
by
TomHH
on
February 19, 2007
Re: The "Question:" field on the Customers tab
A
d
a
m
:
T
o
m
H
H
,
&
n
b
s
p
;
I
t
'
s
s
t
r
a
n
g
e
.
W
e
u
s
e
C
u
t
e
L
i
v
e
S
u
p
p
o
r
t
e
v
e
r
y
d
a
y
.
W
e
n
e
v
e
r
h
a
v
e
p
r
o
b
l
e
m
s
w
i
t
h
t
h
e
Q
u
e
s
t
i
o
n
f
i
e
l
d
.
&
n
b
s
p
;
D
o
e
s
o
t
h
e
r
f
e
a
t
u
r
e
w
o
r
k
f
o
r
y
o
u
?
C
a
n
y
o
u
r
e
i
n
s
t
a
l
l
t
h
e
a
p
p
l
i
c
a
t
i
o
n
?
&
n
b
s
p
;
I
'
v
e
u
n
i
n
s
t
a
l
l
e
d
a
n
d
r
e
i
n
s
t
a
l
l
e
d
a
f
e
w
t
i
m
e
s
a
n
d
i
t
'
s
j
u
s
t
n
o
t
w
o
r
k
i
n
g
c
o
r
r
e
c
t
l
y
.
&
n
b
s
p
;
I
s
t
h
e
r
e
a
n
y
w
a
y
t
o
c
o
n
t
a
c
t
s
o
m
e
o
n
e
i
n
t
e
c
h
s
u
p
p
o
r
t
.
.
.
Posted to
Cute Live Support
(Forum)
by
TomHH
on
February 17, 2007
The "Question:" field on the Customers tab
I
n
o
r
d
e
r
f
o
r
s
o
m
e
o
n
e
t
o
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e
q
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s
t
a
c
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a
t
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y
m
u
s
t
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n
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t
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x
t
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h
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b
o
x
t
h
a
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a
d
s
'
'
Q
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s
t
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n
'
'
a
n
d
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h
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'
'
R
e
q
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s
t
C
h
a
t
'
'
b
u
t
t
o
n
.
&
n
b
s
p
;
T
h
a
t
S
H
O
U
L
D
p
o
p
l
u
a
t
e
t
h
e
'
'
Q
u
e
s
t
i
o
n
:
'
'
f
i
e
l
d
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n
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c
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a
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p
p
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a
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o
n
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'
'
C
u
s
t
o
m
e
r
s
'
'
t
a
b
.
&
n
b
s
p
;
H
o
w
e
v
e
r
,
i
t
'
s
n
o
t
p
o
p
u
l
a
t
i
n
g
w
h
e
n
I
d
o
i
t
.
&
n
b
s
p
;
H
O
W
E
V
E
R
,
i
f
I
c
l
o
s
e
t
h
e
c
h
a
t
b
o
x
&
n
b
s
p
;
a
n
d
d
o
t
h
a
t
.
.
.
Posted to
Cute Live Support
(Forum)
by
TomHH
on
February 16, 2007
Re: Name not populating in Customer Profile
N
o
,
i
t
'
s
a
s
t
a
n
d
a
r
d
o
u
t
o
f
t
h
e
b
o
x
p
a
g
e
.
&
n
b
s
p
;
I
f
y
o
u
c
l
i
c
k
o
n
t
h
e
'
'
C
u
s
t
o
m
e
r
s
'
'
i
c
o
n
a
t
t
h
e
t
o
p
o
f
t
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c
h
a
t
w
i
n
d
o
w
s
a
p
p
l
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c
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t
i
o
n
,
i
t
'
s
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n
f
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m
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a
l
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r
i
g
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n
d
s
i
d
e
o
f
t
h
e
p
a
g
e
.
&
n
b
s
p
;
&
n
b
s
p
;
W
h
e
n
s
o
m
e
o
n
e
r
e
q
u
e
s
t
s
a
c
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a
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d
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l
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n
a
m
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o
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e
C
u
s
t
o
m
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r
s
t
a
b
,
i
t
s
h
o
u
l
d
a
p
p
e
a
r
.
&
n
b
s
p
;
I
n
f
a
c
t
,
n
o
w
t
h
a
t
I
'
m
l
o
o
k
i
n
g
a
t
i
t
,
t
h
e
.
.
.
Posted to
Cute Live Support
(Forum)
by
TomHH
on
February 7, 2007
Re: Canned messages?
A
d
a
m
:
&
n
b
s
p
;
T
h
e
c
a
n
n
e
d
m
e
s
s
a
g
e
s
a
r
e
s
t
o
r
e
d
i
n
a
l
o
c
a
l
X
M
L
f
i
l
e
.
T
h
e
X
M
L
f
i
l
e
n
a
m
e
i
s
s
n
i
p
p
e
t
s
.
x
m
l
.
&
n
b
s
p
;
R
i
g
h
t
,
I
g
o
t
t
h
a
t
f
a
r
.
&
n
b
s
p
;
J
u
s
t
n
o
t
s
u
r
e
w
h
y
t
h
e
r
e
w
o
u
l
d
n
'
t
b
e
a
n
o
p
t
i
o
n
t
o
u
s
e
o
n
e
c
e
n
t
r
a
l
i
z
e
d
s
n
i
p
p
e
t
s
.
x
m
l
f
i
l
e
w
h
e
n
t
h
e
r
e
a
r
e
m
u
l
t
i
p
l
e
o
p
e
r
a
t
o
r
s
.
&
n
b
s
p
;
&
n
b
s
p
;
&
n
b
s
p
;
Posted to
Cute Live Support
(Forum)
by
TomHH
on
February 7, 2007
Name not populating in Customer Profile
F
r
o
m
t
h
e
c
h
a
t
a
p
p
l
i
c
a
t
i
o
n
,
I
'
m
h
a
v
i
n
g
t
w
o
i
s
s
u
e
s
i
n
t
h
e
C
u
s
t
o
m
e
r
P
r
o
f
i
l
e
s
e
c
t
i
o
n
.
&
n
b
s
p
;
1
)
T
h
e
'
'
N
a
m
e
'
'
t
h
a
t
a
p
p
e
a
r
s
u
n
d
e
r
C
u
s
t
o
m
e
r
P
r
o
f
i
l
e
a
l
w
a
y
s
a
p
p
e
a
r
s
a
s
'
'
a
d
m
i
n
'
'
.
&
n
b
s
p
;
T
h
e
u
r
l
f
r
o
m
t
h
e
s
i
t
e
i
s
p
a
s
s
i
n
g
t
h
e
c
h
a
t
r
e
q
u
e
s
t
o
r
'
s
n
a
m
e
a
n
d
&
n
b
s
p
;
t
h
a
t
u
r
l
i
s
a
p
p
e
a
r
i
n
g
i
n
&
n
b
s
p
;
t
h
e
'
'
R
e
f
e
r
r
e
r
'
'
b
o
x
.
&
n
b
s
p
;
H
o
w
e
v
e
r
,
i
t
d
o
e
s
n
'
t
s
e
e
m
t
o
b
e
p
i
c
k
i
n
g
u
p
t
h
e
.
.
.
Posted to
Cute Live Support
(Forum)
by
TomHH
on
February 7, 2007
Canned messages?
I
s
t
h
e
r
e
&
n
b
s
p
;
a
m
a
x
i
m
u
m
n
u
m
b
e
r
o
f
c
a
n
n
e
d
m
e
s
s
a
g
e
s
t
h
a
t
c
a
n
b
e
c
r
e
a
t
e
d
p
e
r
u
s
e
r
?
&
n
b
s
p
;
I
'
m
a
d
d
i
n
g
t
h
e
s
e
a
n
d
s
u
d
d
e
n
l
y
t
h
e
a
p
p
l
i
c
a
t
i
o
n
i
s
n
'
t
t
a
k
i
n
g
a
n
y
m
o
r
e
.
&
n
b
s
p
;
A
l
s
o
,
c
a
n
s
o
m
e
o
n
e
e
x
p
l
a
i
n
t
o
m
e
t
h
e
l
o
g
i
c
b
e
h
i
n
d
h
a
v
i
n
g
c
a
n
n
e
d
m
e
s
s
a
g
e
s
m
a
n
a
g
e
d
o
n
a
u
s
e
r
b
y
u
s
e
r
b
a
s
i
s
?
&
n
b
s
p
;
T
h
e
r
e
r
e
a
l
l
y
s
h
o
u
l
d
b
e
f
u
n
c
t
i
o
n
a
l
i
t
y
t
h
a
t
w
i
l
l
a
l
l
o
w
f
o
r
o
n
e
s
h
a
r
e
d
f
i
l
e
.
.
.
Posted to
Cute Live Support
(Forum)
by
TomHH
on
February 7, 2007
Metrics/Reporting?
H
i
I
'
m
a
n
e
w
u
s
e
r
a
n
d
w
a
s
w
o
n
d
e
r
i
n
g
i
f
t
h
e
r
e
w
a
s
a
n
y
w
a
y
t
o
g
e
t
s
o
m
e
m
e
t
r
i
c
s
f
r
o
m
t
h
e
C
u
t
e
L
i
v
e
a
p
p
l
i
c
a
t
i
o
n
.
&
n
b
s
p
;
S
p
e
c
i
f
i
c
a
l
l
y
i
n
t
e
r
e
s
t
e
d
i
n
t
h
i
n
g
s
l
i
k
e
:
*
N
u
m
b
e
r
o
f
c
h
a
t
s
h
e
l
d
w
i
t
h
i
n
a
c
e
r
t
a
i
n
t
i
m
e
f
r
a
m
e
.
*
A
v
e
r
a
g
e
l
e
n
g
t
h
s
o
f
c
h
a
t
s
.
*
A
v
e
r
a
g
e
w
a
i
t
i
n
g
t
i
m
e
b
e
t
w
e
e
n
t
h
e
t
i
m
e
a
p
e
r
s
o
n
i
n
i
t
i
a
t
e
d
a
c
h
a
t
a
n
d
w
h
e
n
t
h
e
y
w
e
r
e
a
n
s
w
e
r
e
d
.
*
N
u
m
b
e
r
o
f
.
.
.
Posted to
Cute Live Support
(Forum)
by
TomHH
on
January 23, 2007
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