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  • Re: The "Question:" field on the Customers tab

    Adam: TomHH, &nbsp; Is your site online? If so, we can schedule a time and work on this together. &nbsp; Adam, if you give me an email address I'll send you the information.&nbsp; We're not live yet but I could provide the test address. &nbsp; &nbsp; Thanks.
    Posted to Cute Live Support (Forum) by TomHH on February 19, 2007
  • Re: The "Question:" field on the Customers tab

    Adam:TomHH, &nbsp; It's strange. We use Cute Live Support everyday. We never have problems with the Question field. &nbsp; Does other feature work for you? Can you reinstall the application? &nbsp; I've uninstalled and reinstalled a few times and it's just not working correctly.&nbsp; Is there any way to contact someone in tech support ...
    Posted to Cute Live Support (Forum) by TomHH on February 17, 2007
  • The "Question:" field on the Customers tab

    In order for someone to request a chat they must enter text in the box that reads ''Question'' and then hit the ''Request Chat'' button.&nbsp; That SHOULD popluate the ''Question:'' field on the chat application on the ''Customers'' tab.&nbsp; However, it's not populating when I do it.&nbsp; HOWEVER, if I close the chat box&nbsp;and do that ...
    Posted to Cute Live Support (Forum) by TomHH on February 16, 2007
  • Re: Name not populating in Customer Profile

    No, it's a standard out of the box page.&nbsp; If you click on the ''Customers'' icon at the top of the chat windows application, it's the information along the right hand side of the page.&nbsp; &nbsp; When someone requests a chat and you select their name on the Customers tab, it should appear.&nbsp; In fact, now that I'm looking at it, the ...
    Posted to Cute Live Support (Forum) by TomHH on February 7, 2007
  • Re: Canned messages?

    Adam:&nbsp; The canned messages are stored in a local XML file. The XML file name is snippets.xml. &nbsp; Right, I got that far.&nbsp; Just not sure why there wouldn't be an option to use one centralized snippets.xml file when there are multiple operators.&nbsp; &nbsp; &nbsp;
    Posted to Cute Live Support (Forum) by TomHH on February 7, 2007
  • Name not populating in Customer Profile

    From the chat application, I'm having two issues in the Customer Profile section. &nbsp; 1) The ''Name'' that appears under Customer Profile always appears as ''admin''.&nbsp; The url from the site is passing the chat requestor's name and&nbsp;that url is appearing in&nbsp;the ''Referrer'' box.&nbsp; However, it doesn't seem to be picking up the ...
    Posted to Cute Live Support (Forum) by TomHH on February 7, 2007
  • Canned messages?

    Is there&nbsp;a maximum number of canned messages that can be created per user?&nbsp; I'm adding these and suddenly the application isn't taking any more. &nbsp; Also, can someone explain to me the logic behind having canned messages managed on a user by user basis?&nbsp; There really should be functionality that will allow for one shared file ...
    Posted to Cute Live Support (Forum) by TomHH on February 7, 2007
  • Metrics/Reporting?

    Hi I'm a new user and was wondering if there was any way to get some metrics from the Cute Live application.&nbsp; Specifically interested in things like: * Number of chats held within a certain timeframe. * Average lengths of chats. * Average waiting time between the time a person initiated a chat and when they were answered. * Number of ...
    Posted to Cute Live Support (Forum) by TomHH on January 23, 2007