I'm getting reports from one user in particular where she is occasionally getting the message, ''The connection to the chat server is lost. Not connected yet!''.  We haven't seen this with other users, and it seems to happen at seemingly random times.  It's not frequent, but it's happened a couple of times.   What types of network ...

I'm getting reports from some users of IE6 crashing when you close the browser after being the client in a chat session.  The sequence of events goes something like this:   1. Open a browser, click to chat, start a chat session with an operator, converse, the close the session by closing the window 2. Browse to other pages if you so ...

I have prominent users that use Safari on a regular basis.  As I understand it from another post, there may be issues with Safari and Cute Live Support.  What are the primary issues I should look out for?  Can my site visitors be using Safari and still use the online chat tool, or do I need to block Safari users from seeing the ...

An easy fix.  That did it.  Thanks!

I'm running into a problem where certain URLs don't post within a session.  A simple URL (e.g. http://www.microsoft.com) posts fine.  I can type it in as an operator, hit SEND, and the user sees it.  But if I use a URL such as ...

Adam was able to help me outside the forum, but I wanted to share our findings with the group in case someone else runs into this particular problem.  Adam was very helpful and should be commended for his continued work in the groups and outside of them!   After speaking with Adam, it IS the case that the operator software is trying to ...

Hello again, Adam!   I was just wondering if you had seen any progress on this front.  Is there a way to get the application to prompt me for my proxy credentials?  I suspect this is the core issue, but of course cannot be certain.  Any assistance on this matter is greatly appreciated.   An update: I have installed the ...

First, thank you for the reply!   I didn't understand the nature of the link.  Was there a particular Google result you had wanted me to look at?  I'm not doing any programming with the software right now, so diving in and looking at how the .Net code handles proxy issues is a bit beyond what I was looking to do.  It's also ...

Hello!   I am going through a trial of the Cute Live Support, and when I tested in a standalone VPC everything worked.  I have moved it into a test environment that has the operator console (currently only installed on my machine) and the server separated.   I can start the console and say that ''I am ready''.  I can then ...