Your received fax, in your workspace.

Receiving access is assigned separately

Sending a fax with RichFax does not buy or create a personal receiving number. Receiving currently works for numbers that have been explicitly linked to a verified email address. Public self-service number purchases, temporary receiving passes and customer number-porting flows are not yet offered.

If your workspace says No receiving number is linked to your verified email, contact [email protected] to discuss access. Do not share an unassigned or public test number as your personal fax address. No public receiving price is advertised on this page.

View and download a received fax

1. Sign in and verify your email

   Use the account associated with the receiving-number assignment. A different account or an unverified email cannot access its documents.

2. Open My workspace → Inbox

   Your linked number appears above the received-fax list. Ask the sender to use that exact assigned number. Select Refresh to check for new arrivals.

3. Check the received record

   The Inbox shows the sender, destination, page count, arrival time and whether the fax completed. A fax still receiving is not yet ready to download.

4. View or download the PDF

   Choose View PDF to open it or Download PDF to save a copy. Check every page before relying on the document. Save important files while they are available; the provider’s retention policy still applies.

The current Inbox searches up to 100 recent faxes. Search by sender, receiving number or fax reference, combine status and calendar-date filters, and browse matching records in pages of 25. These filters cover only the records currently returned by the service, not every historical fax. Tags and public self-service number provisioning are not currently included. Contact support about older records rather than assuming they remain available indefinitely.

Prepare a new fax from a received PDF

For a completed incoming fax, select Start a new fax with this PDF. First clear any documents already in the preparation area; RichFax will not overwrite or mix them. This downloads the available received PDF into local preparation and clears recipient and cover details. Enter and verify the new recipient yourself, review every page and the price, then continue to checkout only if you want to send. Reusing a received document does not send a fax or take payment. Provider retention and the 20 MB and 50-document-page preparation limits still apply.

What the notification email looks like

RichFax receiving notifications are sent as RichFax <[email protected]> to the assigned email address. They include the sender number, page count, fax ID and the received PDF attachment. They also point you back to the RichFax Inbox.

The configured Sinch Fax-to-Email fallback may produce a separate provider notification. Receiving two notices does not mean two faxes arrived; compare the fax ID and received record. Outgoing-order emails contain a transmission report rather than your original fax document.

If the fax email is missing

Open the full email troubleshooting checklist for verification codes, fax reports, received attachments and Outlook or Spam Reader folders.

• Check the RichFax Inbox first. Email notification arrival and fax reception are separate.
• Look in Junk, Spam and any local spam-filter folders, including folders created by Spam Reader.
• Confirm the mail application is connected to the receiving email account, not a different mailbox or archived PST.
• Check whether your mail provider blocks PDF attachments or has storage limits.
• If appropriate for your mailbox, add [email protected] to its approved senders.

An SMTP acceptance record alone does not prove that a message appeared in your mail application. If the PDF is visible in RichFax but the email is absent, download it from the Inbox and contact support with the fax ID.

If nothing appears in the Inbox

Recheck the assigned destination, refresh and ask the sender for their transmission result. Their successful send report is useful evidence but is not a substitute for a matching incoming record and readable PDF. Automated test services may not return a fax; do not treat a missing test reply as proof of a broken receiving service.

Keep your received documents private

PDF access is authenticated and checked against your account’s receiving-number assignment. Downloaded files and email attachments become additional copies outside the RichFax Inbox. Follow your own document-handling rules, especially on shared devices. See the email and storage explanation for current limitations.