RichFaxPrepare a fax →Before you start
Have your document, the recipient’s current fax number and an email address you can verify. Confirm that the recipient accepts fax and that the number belongs to the correct department. A correctly formatted number does not prove a working fax line.
RichFax currently supports Canadian and US destinations, PDF/JPG/PNG inputs, up to 50 document pages and a prepared PDF of up to 20 MB. Check the price calculator before sending a larger document.
Send your first fax
Add your documents
Open the fax workspace and choose a PDF, JPG or PNG. You can also select Scan a document to photograph paper, crop its edges, rotate it and apply black-and-white enhancement. Add all the document pages you intend to send.
Check the recipient and cover page
Choose Canada or United States and enter the fax number with its area code. Add the recipient name if useful. The optional RichFax cover page is free; enter a sender name, subject and short message if the recipient needs routing information.
Review the prepared fax
Select Review your fax to check the destination, page count and subtotal. Select Preview every page, including the cover to inspect every page, including the optional cover, or download it to your own viewer. To change page order, orientation or selection, close review and use Review & arrange pages in preparation. See the illustrated PDF-to-fax guide. Check orientation, margins, small text, signatures and any required reference number. Downloading or preparing the PDF does not send it.
Verify your account and pay once
Select Continue to secure checkout. Sign in or create an account and verify your email if needed. Your prepared fax remains available during this flow, and the app continues toward checkout after verification. Review tax and the final total in Stripe Checkout before paying. Sending starts only after payment is confirmed.
Track delivery and save the report
Return to RichFax and open My workspace → My faxes. Check the order status; use Refresh if a job is still active. Completed orders have a Download report action. Order emails describe delivery, confirmed failure or refund completion. You can also request the report by email. Learn what each report field confirms.
Delivered means the receiving fax service accepted every transmitted page. It does not confirm that a person read the fax, approved it or processed your request. Contact the recipient separately if you need that confirmation.
Need a separate first page? Create a free cover sheet, or transfer its details into the workspace’s standard free cover.
Inspect small text before checkout: use Preview zoom to enlarge a page and scroll inside the page frame. Preview in grayscale is an approximate display aid for checking color-dependent text or highlights. Zoom and grayscale do not change the outgoing PDF; actual fax output may differ. Page arranging still changes the prepared PDF.
Prepare a PDF, then continue directly to fax
In the fax workspace, Edit this PDF, then return transfers your documents into the PDF editor. After processing, choose Send this PDF with RichFax to bring the result back. After a same-tab return, previous recipient and cover details can be offered for up to 15 minutes. Select Restore previous fax details only if they belong to the returned PDF, then verify them. Account-linked details require the original account. They are not restored automatically.
Tool processing may have separate verification and payment requirements. The local handoff itself does not upload or send a fax. A ZIP, text output or password-protected PDF cannot be handed directly to fax; use an unencrypted PDF within the fax limits.
Using a phone or computer
On Android, download RichFax from Google Play in Canada or the US to scan paper pages or import PDFs. Use the same account and saved contacts on the app and website. On iPhone, use your browser’s file picker or camera while the iOS app is under Apple review. On Windows or Mac, select your PDF from your computer. The website can also be added to your home screen.
Need device-specific steps? iPhone & iPad, Android or Windows & Mac.
If you leave checkout
Open My faxes to resume an eligible pending checkout. If your quote or document has expired, prepare a new fax. Unsent drafts expire after 24 hours. Do not create another paid order to retry a fax marked Needs review; check its status and contact support first.